Starbucks Shift Supervisor

Job Description

Job Description

Position : Starbucks Shift Supervisor

Location : Licensed Starbucks at St. Michael Medical Center | Silverdale, WA

About the Role
Are you passionate about coffee, customer service, and helping a team succeed? We're looking for a dependable and motivated Shift Supervisor to help lead daily operations at our Starbucks café inside St. Michael Medical Center.
As a Shift Supervisor , you'll play an important role in creating a welcoming environment for our customers while supporting, coaching, and motivating our barista team. You'll help keep daily operations running smoothly, ensure high standards of service and product quality, and lead by example in a fast-paced healthcare setting.
This is a great opportunity for someone who enjoys taking initiative, developing leadership skills, and making a positive impact through excellent customer service and teamwork.

What You'll Do
Lead and Support the Team

• Guide daily café operations during opening, mid, and closing shifts, helping ensure the team is set up for success.
• Assign positions and responsibilities, coordinate breaks, and adjust team coverage based on business needs.
• Provide hands-on coaching and support to baristas, helping them build confidence and deliver quality service.
• Foster a positive, respectful, and collaborative work environment.
• Help train new team members and reinforce Starbucks standards, recipes, and daily routines.
• Communicate expectations clearly and address performance or operational concerns professionally.

Deliver an Excellent Customer Experience

• Lead by example in providing friendly, efficient, and welcoming customer service.
• Support the team in maintaining beverage quality, order accuracy, and service speed.
• Address customer questions and resolve routine concerns with professionalism and care.
• Recognize opportunities to improve the customer experience and overall café operations.

Maintain Daily Café Operations

• Ensure food safety, cleanliness, and sanitation standards are consistently followed.
• Oversee product preparation, dating, rotation, inventory tracking, and restocking.
• Complete assigned cash-handling responsibilities, including register counts, safe procedures, and deposits.
• Monitor product availability and equipment conditions, communicating any concerns or maintenance needs.
• Complete required shift checklists, inventory records, waste tracking, and operational documentation.
• Respond calmly and effectively to changing business needs, staffing challenges, and unexpected situations.

What We're Looking For

• Previous leadership or supervisory experience is strongly preferred.
• Previous experience in food service, retail, hospitality, or customer service is preferred. Barista experience is a plus!
• Strong communication and interpersonal skills, with the ability to motivate, coach, and support a team.
• A positive attitude and a willingness to take initiative and lead by example.
• Good organizational, problem-solving, and time-management skills.
• The ability to provide direction, give constructive feedback, and handle challenging situations professionally.
• Comfortable with cash handling, food safety practices, and basic inventory responsibilities.
• Flexible availability to work early mornings, weekdays, weekends, and holidays based on café needs.
• Ability to stand for extended periods and safely bend, reach, and move supplies.
• Ability to obtain and maintain required food-worker credentials.

Pay : From $19.00

Position Type : In-Person

Perks & Benefits :

• Employee discounts
• Tips
• Paid training
• Paid sick time

Schedule & Work Environment
Our café is located inside St. Michael Medical Center and serves hospital staff, patients, visitors, and the surrounding community.

Café Hours :
Monday–Friday: 6:00 AM–6:00 PM
Saturday–Sunday: 6:30 AM–2:00 PM

Shift Supervisors may be scheduled for opening, mid, or closing shifts, including some time before or after regular café hours.
Working in a hospital environment means every day can look a little different. We're looking for someone who can stay organized, adapt to changing priorities, and maintain a positive, welcoming atmosphere even during busy periods.

If you enjoy working with people, take pride in great customer service, and are ready to take the next step in your leadership journey, we'd love to hear from you! We use eVerify to confirm U.S. Employment eligibility.