Consumer Loan Servicing Representative II

Consumer Loan Servicing Representative II Pay Range: $22.33 - $32.38 Scheduled Weekly Hours: 40 Responsibilities Provide direct assistance to Members, teammembers, and third parties regarding inquiries, research, and solutions related to Member loans post-funding and DMV title processing. Ensure timely completion of requests and transactions while complying with internal standards, DMV guidelines, and external regulations. Process payoff requests/demands, corrections, reamortizations, payment skips, and file maintenance for consumer loans. Ensure refunds and loan payments are properly credited or applied to Member loans. Handle payoff processing and coordinate title release. Evaluate insurance settlements, process insurance proceeds, coordinate title release, and complete Letters of Guarantee. Review DMV packets from frontline or CL Operations for accuracy and prepare for processing. Respond to Member, third-party, and teammember inquiries concerning loan servicing, payoffs, DMV-related questions, and other loan information. Assist Members, branches, and other departments via phone queue calls with DMV questions, title issues, and registration‑related problems. Submit files to DMV to secure collateral and take steps to reduce Member penalties and fees. Maintain knowledge of DMV policies and procedures and explain them to Members and teammembers. Maintain a working knowledge of Consumer Lending SOPs, desktops, and DMV guidelines. Review DMV reports to identify outstanding titles, contact Members or dealers to perfect titles, and process lien releases for paid‑off secured loans. Perform other duties as assigned. Comply with regulatory compliance and assigned training requirements, including but not limited to BSA regulations corresponding to specific job duties. Qualifications High School Diploma or GED required. 1-3 years of prior related experience required. Knowledge, Skills, and Abilities Intermediate knowledge of loan servicing and DMV processes. Excellent communication and problem‑solving skills. Ability to manage multiple tasks with accuracy and attention to detail. Familiarity with regulatory compliance requirements. Proficiency in Microsoft Office and internal loan servicing systems. Work Location 100% on‑site, 0% remote. Including those serving Members in‑person at our branches. Three days a week in the office and up to two days remote. Hybrid teams coordinate on‑site days to collaborate in‑person. Up to 100% remote. Select individual contributor roles may be given the option to work fully remote. Equal Opportunity Employer SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information. This organization participates in E-Verify. #J-18808-Ljbffr