Call Center Scheduler, Access, (Novato) Full-Time, Days

About MarinHealth MarinHealth is an integrated, independent healthcare system with a physician and clinical team, an affiliation with UCSF Health, a network of clinics, and a state‑of‑the‑art hospital serving Marin, Sonoma, and Napa counties. Job Title Call Center Scheduler Job Summary The Call Center Scheduler greets patients verbally on the phone and responds to patients in a timely manner. Provides exceptional customer service, including courteous, helpful, accurate, and proactive communication and problem‑solving to ensure that their health care is delivered effectively and promptly. Work Shift 8‑Hour days (United States of America) Scheduled Weekly Hours 40 hours per week Pay Range $22.50 - $27.00 - $31.50 Essential Functions and Responsibilities Proficiency in typing, filing, and aptitude to learn office software Strong verbal and writing skills and solid organization Team oriented with a strong belief in customer service Interpret and apply relevant insurance information when scheduling appointments Use EMR/EHR, scanners, copiers and other office equipment Knowledge of proper telephone etiquette Exercise initiative, decision‑making, and problem‑solving Manage multiple tasks in a busy clinical environment Prioritize tasks and manage time efficiently Strong organization and verbal communication skills Qualifications Education High school diploma required; post‑secondary education preferred. Experience High school diploma required; post‑secondary education preferred. Experience with heavy phone volume, scheduling, verifying insurance eligibility, and preparing medical records preferred. Previous customer‑service experience preferred. Electronic medical records experience preferred. Basic computer/keyboard knowledge. One year of providing customer service either via phone or in person focused on patient care experience. Typing speed of 60 words per minute. Accommodation Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io. Health & Immunizations To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID‑19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws. Compensation Policy The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth’s compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements. #J-18808-Ljbffr MarinHealth