Office Specialist II

Salary : $51,916.80 - $69,576.00 Annually
Location : City of Anaheim, CA
Job Type: Full Time
Job Number: 2026-00184
Department: Human Resources
Opening Date: 08/21/2026
Closing Date: 9/11/2026 5:00 PM Pacific


Description
The City of Anaheim seeks a dynamic, highly organized, detail oriented Office Specialist II for the Human Resources Department . The Office Specialist II is the frontline representative for the department, providing receptionist support to customers in-person and over the phone, and performs various clerical work as assigned to support the operation of the Human Resources Department.

The ideal candidate will be a leader in providing excellent customer service, is highly analytical, extremely organized, possess excellent written/verbal communications skills and is able to multi-task and work effectively in a team environment. Possess two (2) years of clerical experience in a professional environment and must be proficient in Microsoft Office applications. Bilingual in English and Spanish (speaking) is desirable. Experience working in an environment that handles highly sensitive and confidential matters (i.e., human resources) is desirable.

Candidates must be available to be scheduled to work between the hours of 8AM - 5PM, Monday to Friday.

Applications will be accepted until September 11, 2026, at 5:00 PM . Applicants are encouraged to apply early. Applications will not be accepted after this deadline.

Essential Functions
The normal duties for this position can be found in the job description for Office Specialist II - Confidential. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. The following functions are typical for this classification:

• Act as a receptionist to the public, take and respond to a high volume of phone calls, screen inquiries, take messages, schedule appointments and answer questions requiring an understanding of policies and procedures of the work unit.
• Type, file, record, compute and maintain confidential and privileged information. Compose routine correspondence
• Utilize modern office equipment, media, and computer applications specific to the assigned unit to input, maintain, retrieve, transfer, and communicate confidential and privileged information.
• Compose routine correspondence.
• Proofread materials for clerical accuracy and spelling.
• Research readily available information requiring some interpretive judgment and tally and compile information for reports using a computer or related software.
• Receive, open, date stamp and distribute incoming mail and processes outgoing mail.
• Maintain and post data to logs, lists, ledgers, follow-up files and other records of the unit; check and compare records and documents for accuracy.
• Maintain calendars and schedules of appointments, meetings, room use, equipment use and events.
• Perform related duties and responsibilities as required.

Qualifications


Experience: Performing varied journey-level clerical work. Human Resources experience is highly desirable.
Knowledge of: Modern office procedures, practices, and equipment; personal computer hardware and software, including word processing, spreadsheet, and database programs; English usage, spelling, grammar and punctuation; basic math; and record keeping methods.

Ability to: Keyboard at a net corrected speed of 40 words per minute from clear copy; learn to efficiently operate a computer terminal and use associated software; accurately transcribe recorded information into a readable format; effectively answer and process telephone calls; read, understand and apply moderately difficult materials; prepare accurate and clearly understood statistical reports; understand and carry out oral and written instructions; understand pertinent procedures and functions quickly and apply them without immediate supervision; maintain confidentiality; handle multiple priorities, organize workload, and meet strict deadlines; establish and maintain effective relationships with those contacted in the course of work; maintain professionalism, courtesy, and composure at all times, including stressful situations. For public contact positions, incumbents must have the ability to interact with a wide variety of clientele while retaining a professional work environment.

Supplemental Information
IMPORTANT APPLICATION INFORMATION AND INSTRUCTION
Applications will be accepted until September 11, 2026, at 5:00 PM . Applicants are encouraged to apply early. Applications will not be accepted after this deadline.

The selection process may consist of, but is not limited to a skills examination, a self-recorded video interview, and an oral interview.

The eligibility list established from this recruitment may also be used to fill the current and/or additional vacancies throughout the City.

Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening). The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization. Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.

Equal Opportunity Employer
The City of Anaheim offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefits amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

To view the current benefits summary, visit:

For additional information about the City's benefits, visit:


RETIREMENT BENEFITS - The City contracts with the California Public Employees Retirement System (CalPERS) to provide retirement benefits. Retirement formula is based on appointment date and membership status with CalPERS.


Note : Pension contribution limitations are set by CalPERS each calendar year, with compensation limit requirements for Public Employee Pension Reform Act (PEPRA) members and Classic members. Employee contributions will be deposited into a 401(a) account after reaching this limit. Employees with CalPERS membership dates prior to July 1, 1996 are not impacted by these limits.


To view the current limits and additional CalPERS information, visit:


01


Candidates will be evaluated based on the information provided on both the application and the responses to the following Supplemental Questions. Failure to fully detail all experience or stating experience in response to the Supplemental Questions but not listing the experience in the application, copy/pasting information, or responses referring to your resume may eliminate you from consideration. Do you understand this requirement?

• Yes
• No

02


How many years of experience do you have performing public contact work involving heavy telephone and receptionist duties; and performing general clerical work?

• I have no experience in this area
• Less than one year
• One year, but less than two years
• Two years, but less than three years
• Three years, but less than four years
• Four years, but less than five years
• Five years or more

03


Please describe your experience performing public contact work involving heavy telephone and receptionist duties; and performing general clerical work? If you have no experience in this area, please type N/A.
04


Do you have experience working in human resources?

• Yes
• No

05


Please describe in detail your experience working in human resources. If you do not have any experience, write N/A.
06


Are you fluent in both the English and Spanish language?

• Yes
• No

07


Please rate your level of proficiency in Microsoft Excel.

• Basic, I can insert rows, columns, and input numbers.
• Intermediate, I can use formulas, filter data, format cells, and create charts/graphs.
• Advanced, I can use pivot tables, create array formulas, and solve algebraic equations.
• No Proficiency

08


Please rate your level of proficiency in Microsoft Word.

• Basic, I can create new documents and insert/delete/cut/copy/paste text.
• Intermediate, I can format text, apply styles, insert tables, track changes, and use templates.
• Advanced, I can utilize mail merge, apply themes, customize form letters, and modify XML options.
• No Proficiency

09


This recruitment may also be used to establish an eligibility list for future Office Specialist vacancies in other City departments. If selected for the eligibility list, which department(s) would you be interested in working in? (Select all that apply.)

• City Administration
• City Attorney
• City Clerk
• Community Development
• Convention, Sports & Entertainment
• Economic Development
• Finance
• Fire Department
• Housing and Community Development
• Human Resources
• Parks and Recreation
• Planning & Building
• Police Department
• Public Works
• No Preference (Any Department)

10


The eligibility list established from this recruitment may be used to fill both full-time and part-time Office Specialist vacancies. Please indicate the type(s) of positions for which you would like to be considered.

• Full-time only
• Part-time only
• Both full-time and part-time

Required Question