Customer Service Representative

Customer Service Representative About Us: Hawkins Service Company is a leading home service provider specializing in HVAC, Residential Electrical, New Pool Electrical, Plumbing, Gas, Pool Repair and Solar. We are dedicated to delivering exceptional service to our customers and maintaining a strong reputation in the industry. We are seeking a skilled and motivated Customer Service Representative to join our team and contribute to our continued growth and success. Job Description: We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for helping others. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with information, support, and solutions. As a Customer Service Representative, your essential responsibilities will include but are not limited to: Promote customer satisfaction by converting incoming calls into booked appointments for all service lines. Ability to work in a fast-paced constantly changing environment. Maintains customer records by updating account information. Quick accurate data entry. Accurately disposition calls in CRM. (Service Titan) Reliable attendance. Prioritize calls according to urgency and importance (emergency vs non-emergency). Perform outbound phone calls centered around scheduling, sales, and recommendation follow up. Work extended/flexible hours, including rotating weekends, holidays, evenings and after hours, as necessary to meet our customers’ growing needs. Meet or exceed KPI Metrics such as booking rate, cancellation rate, memberships sold/day, etc. Qualifications:

• Previous Call Center work history
• Advanced customer service and sales skills required. Bilingual English /Spanish a plus.
• Excellent time management and organizational skills.
• Proven ability to handle multiple projects and meet deadlines. Must be able to multi-task.
• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to work under high pressure effectively and maintain a positive attitude.
• Knowledge of Service Titan a plus

Benefits: Competitive salary and performance-based bonuses. Comprehensive health, dental, and vision insurance. Paid time off and holiday pay. 401k Ongoing training and professional development opportunities. Friendly and supportive work environment.