Barista

Ensures service standards are met and surpassed by creating the pastry shop experience for customers by providing prompt service, quality beverages and products, and maintaining the Clean, Safe, and Ready store.

Job Responsibilities:

• Perform and manage day-to-day activities related to own area (e.g., operating cash register, catering, pantry duties), under less supervision.
• Utilize and update the Food Service department computerized inventory control management system.
• Resolve queries and provide support through prompt response and courteous service.
• Understand/ track dietary needs, allergens, and special meal preparations.
• Maintain and follow regulatory standards of cleanliness, sanitation and freedom from hazards and infections; Follow Hazard Analysis Critical Control Point (HACCP) guidelines when handling food.
• Stay updated with the latest trends in the food services industry.
• Escalate all customer comments and complaints to the appropriate leaders.
• Complete all assigned training, including seasonal beverages, promotions, and annual competencies.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintain regular and predictable attendance.

Minimum Education and/or Training:

• High School Diploma/GED is required
• Bachelor's degree in a related field is preferred.

Minimum Experience:

• 2+ years of relevant experience required with a High School diploma.
• No prior experience required with a Bachelor's degree.
• Some direct hospital experience, into food services/ cooking in institutional kitchen/ catering, preferred.
• Some experience in hospitality service environment performing activities related to own area (e.g., Food preparation, Coffee/Beverage preparation), preferred.
• Good understanding of safety and sanitary requirements of a food service operation, preferred.

Licensure, Registration and/or Certification Required by Law:

• None

Licensure, Registration and/or Certification Required by SJCRH Only:

• (BARISTA) Must have Barista Certification after completing Initial Store Training within six weeks of employment.
• (SERVSAFE) ServSafe Food Handler Training Certificate Program or another American National Standards Institute (ANSI) accredited Food Handler Training Certificate Program required within 30 days of hire.
• Employee must maintain current certification during employment.

Special Skills, Knowledge and Abilities:

• Ability to understand and adapt to changing priorities. Skills in structured problem-solving and openness to learning new approaches to execution.
• Is able to apply knowledge/skills within own area to deliver tasks with limited guidance
• Addresses problems in a structured, logical approach. Asks for guidance and tries out new ideas when changes in approach are required. Adapts quickly and positively; learns from mistakes.
• Skills in clear and effective communication (written and verbal) and timely exchange of information with relevant stakeholders for work outcomes.
• Questions, clarifies, and provides explanations as needed. Checks documents and reports for clarity and accuracy. Seeks and provides information within and outside team in a timely manner.
• Skills in planning, prioritizing, and organizing work well. Ability to deliver under tight timelines with focus on quality and efficiency.
• Plans around multiple tasks and priorities well within own work. Is able to cope with unexpected changes in routine and delivers planned outcomes on time. Escalates issues/problems and seeks support in a timely manner.
• Ability to deliver courteous, empathetic, and professional service while effectively resolving customer needs and issues. Skills in anticipating needs, building trust, and maintaining composure under pressure to enhance overall customer experience.
• Learns on the job and applies skills in routine tasks and activities; delivers under supervision and guidance
• Seeks to understand customer needs by asking clarifying questions. Maintains a courteous and humble demeanor in all interactions. Handles routine queries with courtesy and escalates issues with professionalism and composure.
• Knowledge of safety and sanitary requirements of a food service operation. Ability to follow food service procedures and guidelines (e.g., planning, preparing, proportioning), inline with health regulations and extreme temperature conditions.
• Exhibits basic grasp of food services processes, health guidelines and regulations. Carries out standard tasks in a timely manner within own area (e.g., cook, attendant, chef, catering, maintaining temperature) under supervision. Demonstrates physical fitness and is able to work in a stressful environment.

Physical Demands and Working Conditions:

List any Physical Demand required of the job (such as the ability to lift 50 pounds)

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand.
• The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to sit and stoop, kneel, or crouch.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals and extreme heat.
• The noise level in the work environment is usually moderate.
• An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.
• The employee must move about the work space to access work surface and shelves, cabinets, drawers, and equipment that are at, below or above the work surface.
• Nothing in this job description limits management's right to assign or reassign duties and responsibilities to this job at any time as business needs dictate.
• This job description reflects management's assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.
• The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Compensation
In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $19.00 - $30.00 per hour for the role of Barista.

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