Vice President, Customer Care & Support
Confidential
Vice President, Customer Care & Support
About the Company
Online registry for baby items
Industry
Retail
Type
Privately Held, VC-backed
Founded
2011
Employees
201-500
Funding
$26-$50 million
Categories
- Baby
- E-Commerce
- Internet
- Parenting
- Technology
- Consumer Discretionary
- Retail
- Marketplace
Specialties
- ecommerce
- marketplace
- bridging online & offline
- consumer internet
- parenting
- kids
- family tech
- retail
- technology
- content
- and babies
Business Classifications
- B2C
About the Role
The Company is seeking a VP of Customer Care and Support to take on a pivotal role in leading the support organization across its diverse product lines. The successful candidate will be responsible for setting the strategy that defines the support experience, including the operating model, policies, and team structure. This role demands a leader with a proven track record in running customer support for a complex, multi-product consumer business, particularly in a modern, tech-forward environment. The VP will be expected to have a strong background in support tooling and AI, with the ability to evolve the support organization and drive real change in support economics. Experience in a regulated, consumer privacy-focused support environment is a plus, and the role requires a leader who is comfortable with the complexities of multiple consumer experience and service offerings. The ideal candidate for this role at the company will have a deep understanding of modern support practices and a passion for using AI to enhance the customer experience. They should be adept at owning customer-facing policy and championing change based on data and industry benchmarks. The VP will work closely with cross-functional partners, particularly in commercial, supply chain, and finance, to ensure alignment and drive the company's support strategy forward. This is a unique opportunity to shape real policy, not just execute existing ones, and to have a direct, ongoing partnership with the team that owns AI strategy. The role is suited to a leader who is not only focused on the present but is also forward-thinking and can anticipate the future of the support industry.
Hiring Manager Title
CFO/COO
Functions
- Operations
- ...Vice President of Customer Operations About the Company Esteemed dental benefits delivery system Industry Insurance Type... ...dental insurance dental benefits oral health health care reform affordable care act group benefits individual...Suggested
Confidential
Portland, OR3 days ago - ...Vice President, Operations About the Company Premier multi-unit owner & operator of consumer services locations Industry... ...maintaining a culture of excellence that prioritizes superior customer service. Full compliance with regulatory standards, and the development...Suggested
Confidential
Portland, OR4 days ago - ...Vice President, Strategy About the Company Top-tier consumer products company Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President of Strategy to play a pivotal role in the organization...Suggested
Confidential
Portland, OR4 days ago - ...Vice President, Operations Avenue5 is in search of Vice President, Property Management to join our dynamic team of Fivers! We are... ...properties and portfolio clients Lead special projects to support client development Collaborate on all RFP and RFI responses...SuggestedTemporary work
Avenue 5
Portland, OR2 days ago - ...Vice President of Defense Sales About the Company Reputable provider of top-notch services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President of Defense Sales to lead and drive the strategic growth...Suggested
- ...Vice President, Strategy and Sales Enablement About the Company Prominent provider of top-notch services Industry Consumer Services... ...understanding of the sales process, market dynamics, and customer needs is essential. The ideal candidate will have a proven...
- ...Vice President of Engineering About the Company Reputable provider of top-notch services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President of Engineering to lead and manage the engineering department...
- ...Vice President of Customer Success & Services About the Company Global leader in live production technology powering broadcasters, sports... ...together customer success, professional services, and customer support under one leadership umbrella. The successful candidate...
- ...Vice President of Sales About the Company Internationally renowned provider of high-quality services Industry Consumer Services Type Privately Held About the Role The Company is in search of a Vice President of Sales for Pharmaceuticals to spearhead...Contract work
- ...Vice President of Hyperscale (Data Center) About the Company Ambitious provider of top-notch services Industry Consumer Services... ...of the data center industry, including market trends, customer needs, and competitive landscape. The VP will also be tasked...
- ...Regional Vice President, Operations and Growth About the Company Nationally recognized provider of top-notch technical services... ...ability to build and develop high-performing leadership teams, support workforce development, and succession planning. The role requires...
- ...Vice President of Finance About the Company Emerging consumer brand Industry Consumer Services Type Privately Held... ...infrastructure, improving visibility into margins and inventory, and supporting data-driven decision-making. The successful candidate will be...
- ...Vice President of Sales About the Company International manufacturer of automated storage systems, material handling solutions, and... ...American commercial strategy across various business segments and customer groups. The successful candidate will be responsible for...Local area
- ...Vice President of Sales About the Company Accomplished provider of third-party logistics & warehousing services Industry Logistics... ...to lead the generation of new sales opportunities, foster customer relationships, and negotiate transportation agreements that...Contract workWork at office
- ...Vice President, Corporate Development and Mergers and Acquisitions About the Company Prominent provider of top-notch services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President of Acquisition and...
- ...Senior Vice President of Operations About the Company A residential home services platform focused on technical trade services and branch-level execution. Industry Consumer Services Type Privately Held, Private Equity-backed About the Role The...
- ...Vice President, Sales, Service and Retail Development About the Company Reputable food wholesale & retail distribution organization... ...commercial executive who is ready to lead from the front, owning key customer relationships, and actively participating in all aspects of...
- ...Vice President of Sales About the Company Promising provider of top-notch services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President of Sales to lead and drive the sales strategy. The successful...
$275k - $375k
...is at the forefront of HP’s transformation toward services-led customer relationships. Our ambition is to expand the value of our current... ...that extend far beyond device setup, management, and support. As a strategic pillar for HP, CSS is shaping enduring customer...Temporary workWorldwideFlexible hours- ...Vice President, Corporate Controller About the Company Top-tier provider of high-quality services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President, Corporate Controller to join their...
Confidential
Portland, OR1 day ago - ...Vice President, Corporate Controller About the Company A leading organization in its field. Industry Consumer Services Type Privately Held About the Role The Company is in search of a VP, Corporate Controller to take on a pivotal executive role...
- ...Vice President of Solutions Engineering About the Company Innovative provider of AI-powered customer service solutions Industry Internet Type Privately Held, VC-backed... ...EMEA. The company values a culture of care, growth, trust, ownership, and humility...
- ...President, Chief Officer, Vice President, Director About the Company High-growth digital businesses... ...data for commercial decisions, and supporting execution across various business... ...understanding of the business models and customer profiles associated with the...Casual work
Confidential
Portland, OR4 days ago - ...Vice President Financial Accounting About the Company Respected financial services company Industry Financial Services... ...highly desirable. The role demands a candidate with a strong customer service focus, clear communication skills, and the ability to...Work at office
Confidential
Portland, OR4 days ago - ...Vice President of Accounting and Finance About the Company Accomplished real estate & property management platform Industry Real Estate Type Privately Held About the Role The Company is in search of a Vice President of Accounting and...
Confidential
Portland, OR1 day ago - ...Vice President of Tax About the Company Innovative provider of specialty re/insurance services Industry Insurance... ...collaboration skills are essential for optimizing tax efficiencies and supporting the company's financial objectives. Candidates for the Vice...Local area
Confidential
Portland, OR4 days ago - ...Vice President, Accounting and Finance About the Company Industry leading insurance organization Industry Insurance Type Privately Held About the Role The Company is seeking a VP of Finance and Accounting to play a pivotal role in the...
Confidential
Portland, OR1 day ago - ...Vice President, Financial Planning & Analysis About the Company Disruptive provider of predictive marketing software Industry... .... The VP will also be tasked with providing cross-functional support, strategic financial planning, and leading a team to ensure...
Confidential
Portland, OR16 hours ago - ...Vice President, Field Finance About the Company Top-tier healthcare company Industry Hospital & Health Care Type Privately Held, Private Equity-backed About the... ...industry. This role is pivotal in supporting the company's expansion and requires...
Confidential
Portland, OR3 days ago - ...Vice President, Finance Operations About the Company Fast-growth food-tech business Industry Food & Beverages Type Privately Held About the Role The Vice President, Finance Operations will be responsible for executing the long-term...
Confidential
Portland, OR1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President, Customer Care & Support. Be the first to apply!
- vice president transformation Portland, OR
- vice president of operations Portland, OR
- vp cloud Portland, OR
- vp of strategy Portland, OR
- vice president strategic initiatives Portland, OR
- vice president of recruiting Portland, OR
- vice president of customer success Portland, OR
- vice president research Portland, OR
- vice president innovation Portland, OR
- vice president risk management Portland, OR