RESIDENT MANAGER

SUMMARY:


We are seeking a reliable, hands-on Resident Manager to oversee daily operations of a 40+ residential property. This live-in position includes on-call responsibilities for after-hours emergencies, ensuring the safety, security, and smooth functioning of the property at all times.


DUTIES AND RESPONSIBILITIES:

• Assisting the property management company with resident relations, maintenance work orders, vendor relations, and preparation of units for lease.
• Answers incoming phone calls professionally and handles accordingly, whether the caller is a prospective resident, a resident, an internal Company team member or a vendor.
• Takes resident service requests in a complete and accurate manner, route them to maintenance for prompt processing and conduct follow-up with residents.
• Ensures the leasing office, models, and vacant apartments are clean and present a warm-welcoming image of the property.
• Respond promptly to urgent tenant requests or incidents during evenings, weekends, and holidays as part of on-call duty.
• Physically inspects the property when on grounds, pick up litter and report any service needed to the maintenance team.
• Maintains accurate resident records in accordance with Company policy.
• Updates all rents, deposits and applications fees received from residents daily.
• Updates reports concerning notice to vacate, vacancy reports, activity reports, etc. daily.
• Issues appropriate notices such as late payment, eviction notices, returned check memos.
• Minimizes delinquency through consistent follow-through on collection activities, including phone calls, notices, and personal visits.
• Organizes and files all applicable reports, leases, and paperwork.
• Deposits all receipts (if needed) prior to bank closing each day.
• Maintains relationships with residents, associates, and vendors on a professional level at all times.
• Performs other related duties as assigned by management.

OTHER SKILLS:

Bilingual in English and Spanish is a requirement.

SCHEDULE:

Regular Hours: approx. 32 hours per week.

This role includes on-call duties to provide after-hours support for critical systems.

This is a live-in position; housing is provided.