Specialist, IT Technical Support

Specialist, IT Technical Support – Responsibilities This role reports to the Director, End User Support Services and provides hands‑on technical support for EEI staff. The Specialist maintains the core systems in an advanced trade‑association environment and delivers reliable IT infrastructure across daily operations and events. The role is in‑person and requires the employee to work from the physical office five days per week. Technical User Support Deliver onsite support to staff and troubleshoot technical issues via internal tickets and Customer Care channels. Configure desktops, laptops, mobile devices (iOS/Android), printers, and network peripherals for new hires, existing staff, and temporary personnel. Device and Network Maintenance Maintain hardware inventory, ensure software license compliance, and manage backups. Maintain hardware and device databases; review daily backup logs and adjust as needed. Assist in generating and updating technical documentation, knowledge‑base articles, and asset reports. Documentation & Reporting Maintain ticket backlog, meet Support SLAs, escalation and priority guidelines. Assist in generating and updating technical documentation, knowledge‑base articles, and asset reports. Additional IT Responsibilities Handle ad‑hoc IT tasks assigned by supervisor. Continuously collaborate with colleagues, vendors, and external service teams to resolve issues. Required Qualifications Bachelor’s degree in Computer Science, Information Management, or related field; equivalent work experience accepted. 4–6 years of experience administering Microsoft Windows and Office 365 cloud environments, managing at least 100 AD user accounts. Experience configuring and supporting backup systems. Strong experience with Exchange / Office 365 administration and security tools. Excellent communication skills and ability to work collaboratively across teams. Familiarity with additional collaboration tools or cloud platforms. Strong hardware and device setup skills across desktops, laptops, mobile devices, printers, and VoIP phones. Compensation and Benefits The salary range for this position is $70,000 - $100,000, plus an annual performance incentive up to 10% of base salary. EEI offers a competitive benefits package including medical, dental, vision, 401(k), paid time off, tuition assistance, wellness incentives and programs, transportation subsidy, and professional development opportunities. Physical and Sensory Demands Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. EEI is committed to providing a productive and safe environment. Equal Opportunity Employment M/D/F/V Equal Opportunity Employment M/D/F/V. #J-18808-Ljbffr Edison Electric Institute