Communications & Reporting Specialist I

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you. The Communications & Reporting Specialist I manages external communications and regulatory reporting throughout the major incident lifecycle. Acting as a primary liaison with service owners, this role translates complex technical issues into clear, professional, and compliant updates for clients and regulatory bodies (e.g., Federal Banking Agencies). This position supports the organization's incident response transparency and strict audit readiness. This position may be worked remotely within the United States, with the exception of California. The salary range for this position is $43,400-63,000 and will be determined based on location and experience level. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you'll be responsible for: Translate live technical data into clear, concise, client-facing updates under tight deadlines. Manage communication approvals and partner with legal, security, and business units to ensure a unified "One Jack Henry" response. Utilize approved tools to draft, distribute, and archive compliance reports, incident records, and FBA regulatory responses. Compile and deliver audit-ready data and communication artifacts for related Enterprise Risk Organization for Enterprise Resilience Office (ERO) requests. Attend Review, Learn, Improve (RLI) postmortems to gather feedback and optimize deliverables. Participate in a 24/7 on-call rotation to rapidly activate incident protocols when needed. May perform other job duties as assigned. What you'll need to have: 1 year of experience in communications, customer service, administrative support, IT support, incident management, reporting, or a related business environment. Demonstrated ability to communicate professionally in written and verbal formats, including drafting emails, reports, or customer-facing communications. Basic experience using Microsoft Office applications, especially Excel, Word, and Outlook, to organize information, track activities, and prepare reports. What would be nice for you to have: Beginning the learning process to use relevant job-related concepts; works on problems of limited scope and complexity. Follows defined procedures and practices, typically with no deviation. Work assignments are routine in nature. Strong written and verbal communication skills with attention to detail and a natural aptitude for professional collaboration. Capable of learning and utilizing spreadsheets, reporting tools, and metric-related programs to accurately compile and report on data. Capable of researching and resolving standard routine inquiries and requests in a timely manner. Demonstrated ability to adhere strictly to established policies and procedures while reliably maintaining the confidentiality of sensitive materials and information If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. Why Jack Henry? At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time. #J-18808-Ljbffr