Medical Equipment Repair Technician

Job Title

Federal Applicant Rights - English

Federal Applicant Rights - Spanish

Essential Responsibilities

• Performs annual maintenance on sales representatives' demonstration equipment.
• Prepares testing documentation and service reports for equipment worked on.
• Performs periodic maintenance on equipment returned from trade shows, courses, labs, etc.
• Conducts checks on OEM equipment and coordinates the return of such equipment to OEM for repair.
• Performs monthly verification checks on bench testing equipment.
• Ensures correct parts inventory is maintained while performing equipment servicing.
• Oversees software updates, reconfigurations, and modifications on Erbe requirement as required.
• Provides limited technical support and consultation to customers and sales reps via telephone.
• Adheres to relevant technical procedures per standard operating and testing procedures as well as quality system regulations guidelines.
• Participates, as necessary, in the set-up and breakdown of training room/equipment during customer training.
• Participates in the review and editing of department procedures as necessary.

Back-Up Responsibilities

• Decontaminates devices and accessories as necessary for all returned equipment.
• Checks/repairs foot switches, lavage pumps and other accessories/devices as directed.
• Relocates products to proper technical services locations as needed.

Supervisory Responsibility

This position is an individual contributor and has no direct supervisory responsibility.

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The position also operates and interacts with electronic devices that are sold by the company.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and stoop; use hands to finger, handle or feel; and reach with hands and arms. The employee frequently is required to lift and/or carry up to 20 pounds. For more information, please refer to the Position Analysis/Physical Activities Checklist on file in Human Resources.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

This position requires no measurable travel.

Required Education and Experience

• A technical degree or higher level of education in electronics or related field required; significant military training or other experience may be substituted for degree requirement at the company's sole discretion.
• Minimum 1-3 years' experience in the field of medical electronics repair or related work required.

Position Requirements

• Must have demonstrated communications skills, both verbal and written, with particular strengths in telephone listening skills.
• Strong interpersonal skills required.
• Must possess a strong team orientation and the ability to work effectively in a small group.
• Strong detail orientation and the ability to complete high volume of work in a timely manner required.
• Must be willing and able to follow established protocols within regulated environment.
• Demonstrated excellent computer skills required; strong preference for those with high degree of proficiency with Microsoft Office products. Proficiency with service-related or inventory control software required.

Competencies

• Problem Solving/Analysis.
• Results Driven.
• Detail Orientation.
• Customer Focus.
• Technical Capacity.
• Communication Proficiency.

Additional Eligibility Qualifications

None required for this position.

Work Authorization/Security Clearance

Employees must be legally authorized to work in the United States. Employees must not be specifically barred from working with Federal contracts, government entities or otherwise listed on excluded parties list as maintained by the Federal government.

AAP/EEO Statement

Erbe employees and applicants for employment are protected by federal laws, Presidential Executive Orders, and state and local laws designed to protect employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service or other non-merit-based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At-Will Employment

This position description does not constitute a contract or guarantee employment for any specified time. The company may exercise its employment-at-will rights at any time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.