Parts Counter Sales

Parts Counter Sales

Purpose: Responsible for selling, receiving, and delivery of parts and accessories. In addition, performs in-store customer service, overall organizational promotion, and stocking duties.

Job Responsibilities/Duties

• Promotes and sells products and/or services to meet customer needs
• Handles customer needs for the entire transactional process – looking up parts, pulling parts, selling parts, loading out parts
• Responsible for the entire inventory process with Non-Deere parts – receipting the parts under the price specified from the vendor and then, marking-up price to ensure gross margin.
• Supplies Service Technicians with parts as required
• Assists with preparing and maintaining merchandise displays
• Verifies receipting-in of shipments and assists with placing Machine Down and Stock Orders in their proper inventory locations
• Follows up on shortages and expedites issues by reporting to the Warehouse Manager/Parts Manager – Does not act on the shortages
• Listens and records potential customer needs or sales/service leads
• Will assist in the auditing of customer orders in the customer bins – through making the > 14 day warning call
• Regularly stocks showroom – as needed
• Assist in keeping the parts department clean and orderly

Qualifications

• Must be respectful and diligent when representing Western Equipment
• Basic data entry/keyboarding skills
• Basic parts and machinery knowledge
• Ability to work in a team environment
• Ability to lift items weighing up to 75 lbs
• High School diploma or equivalent experience
• Fork lift license preferred