Store Manager

Role Description Neuhaus – A Legacy of Luxury, Crafted for Today. At Neuhaus, we don’t just sell chocolate; we create unforgettable moments. As the pioneers of Belgian pralines, our legacy of craftsmanship and excellence inspires every interaction, every boutique, and every customer experience. As we expand our US footprint, we are seeking passionate and results‑driven Boutique Managers to lead Neuhaus boutiques across the country and its upcoming beautiful location in Boston, MA. You will embody the spirit of Belgian luxury, drive operational excellence, exceptional service, and commercial success while you inspire your team to deliver memorable customer experiences every day. YOUR MISSION As a Boutique Manager, you will oversee all aspects of boutique operations—from leading and developing your team to achieving sales targets and maintaining brand excellence. You will serve as both a brand ambassador and business leader, ensuring the Neuhaus heritage is reflected in every detail of your boutique’s performance and presentation. Key Responsibilities Operational Excellence Ensure smooth daily operations and adherence to Neuhaus brand and service standards. Maintain optimal inventory levels and ensure timely weekly ordering, with focus on BBD (Best Before Dates), balancing availability and turnover Oversee cash handling, loss prevention, and compliance with company policies. Uphold visual merchandising standards consistent with luxury presentation guidelines. Oversee boutique maintenance, ensuring all requests are submitted via Clean‑state Implement operational improvements to enhance efficiency and profitability. KPIs Stock variance maintained within ±2% of target. Shrinkage rate below 1.0% of monthly sales. 100% compliance with time and attendance policies (all team members clock in/out correctly). Weekly schedule submission on time and aligned with business needs 100% completion of quarterly staff training modules. Leadership and Team Development Recruit, train, and motivate a high-performing boutique team. Conduct regular performance reviews and provide actionable coaching. Schedule and manage staff coverage to meet peak trading hours. Foster a culture of accountability, respect, and enthusiasm. Customer Experience Deliver an elevated, hospitality-driven client experience reflective of the Neuhaus brand. Resolve customer concerns promptly and professionally. Build long‑term customer relationships through personalized service and expert product knowledge. Implement CRM initiatives and clienteling to encourage repeat visits and gifting occasions. Sales Generation and Business Development Lead the boutique in achieving and exceeding monthly, quarterly, and annual sales targets. Identify local marketing and partnership opportunities to increase brand awareness. Build and maintain strong relationships with corporate and B2B clients. Collaborate with the Regional Manager to implement strategic sales initiatives. YOUR PROFILE Minimum 3 years of experience managing a luxury, specialty food, or hospitality retail environment. Proven ability to lead teams, achieve sales goals, and manage boutique operations. Strong communication, interpersonal, and problem‑solving skills. Hands‑on leadership style with attention to detail Flexible availability, including weekends, holidays, and peak retail periods. Legally authorized to work in the USA. WHY JOIN NEUHAUS Competitive compensation with performance‑based incentives. Comprehensive benefits package and paid time off. Professional training and career growth opportunities Supportive, inclusive, and values‑driven workplace culture. And of course—plenty of exquisite Neuhaus Belgian pralines! #J-18808-Ljbffr