Sr. Marketing Manager, Customer Success - Healthcare AI Solutions

Sr. Marketing Manager, Customer Success - Healthcare AI Solutions

Job Order ID:


11523

Web Publication Date:


6/17/2026

Job Location:


California, San Francisco

Brief Description:


Executive Alliance is pleased to represent our client who are a fast-growing stealth healthcare AI platform solutions provider with regional headquarters in the greater San Francisco, CA and New York, NY metropolitan areas.

They are seeking to hire a Senior Customer Marketing Manager to build the customer evidence engine from zero to one. The product is proven in market; now we need someone who can systematically prove value through ROI storytelling, customer programs, and multi-format content that arms sales with sharp proof points.


Job Function:


Executive Alliance is pleased to represent our client who are a fast-growing stealth healthcare AI platform solutions provider with regional headquarters in the greater San Francisco, CA and New York metropolitan areas.

They are seeking to hire a Senior Customer Marketing Manager to build the customer evidence engine from zero to one. The product is proven in market; now we need someone who can systematically prove value through ROI storytelling, customer programs, and multi-format content that arms sales with sharp proof points.

NOTE: This is a hybrid 3/2 role that will report into either the San Francisco, CA or New York, NY locations. This is not a fully remote role.

The ideal Senior Customer Marketing Manager will guide and drive the following programs and practices:

• Build and own the full customer evidence engine, defining how the company captures, validates, and tells ROI stories through case studies, testimonials, and other proof assets.
• Produce multi-format content (video, written, and audio) that highlights measurable outcomes for complex enterprise buyers in healthcare and other regulated environments.
• Launch the organization's first Customer Advisory Board (01): define audience, charter, cadence, member recruiting, and ongoing operating rhythm.
• Stand up and orchestrate a reference program, including sales references, analyst references, awards submissions, and a pipeline of customer speakers for events and webinars.
• Embed voice-of-customer across website, sales materials, ABM programs, events, press, and product launches in close partnership with brand, content, and design.
• Use AI tools (e.g., Claude, ChatGPT, Descript, Captions, HeyGen) as core infrastructure to compress production timelines and scale your impact without needing a large team.

Ideal background

• 4-8 years in B2B SaaS customer marketing, content marketing, or product marketing, with clear exposure to complex enterprise sales cycles.
• Experience building customer evidence programs: case studies, reference programs, CABs, and structured VOC initiatives tied to revenue.
• Background in high-growth vertical SaaS or B2B startup environments where you've operated with high ownership and ambiguity.
• Healthcare, health-tech, or other complex/regulated enterprise domain experience is strongly preferred.
• Hands-on multi-format content producer: comfortable driving interviews, scripting, and creating video, written, and audio assets yourself.
• Fluent with AI-native workflows and tools in your daily work (e.g., drafting, editing, repurposing content, and synthesizing customer insights)

Job Requirement:


Qualifications

How you work

Strategic, investigative storyteller who can dig into data and customer conversations to surface compelling ROI narratives.


Revenue-focused and comfortable working directly with sales leadership and customers to define what "proof" actually moves deals.


Comfortable in a zero-to-one environment: you enjoy building programs, playbooks, and assets from scratch rather than inheriting a mature function.


Quality-obsessed, with a strong eye for narrative, structure, and visual clarity, not just output volume.


Location, reporting


Senior individual contributor role, reporting into marketing leadership and working cross-functionally with sales, product, and customer success.


Hybrid role based in either San Francisco or New York City; candidates must be able to be in-office regularly in one of these hubs.


Why is This a Great Opportunity


How you work


Strategic, investigative storyteller who can dig into data and customer conversations to surface compelling ROI narratives.


Revenue-focused and comfortable working directly with sales leadership and customers to define what "proof" actually moves deals.


Comfortable in a zero-to-one environment: you enjoy building programs, playbooks, and assets from scratch rather than inheriting a mature function.


Quality-obsessed, with a strong eye for narrative, structure, and visual clarity, not just output volume.


Location, reporting


Senior individual contributor role, reporting into marketing leadership and working cross-functionally with sales, product, and customer success.


Hybrid role based in either San Francisco or New York City; candidates must be able to be in-office regularly in one of these hubs.


#IND2

Contact Details:


Doug Wald
SVP, Recruiting & Strategy
Executive Alliance
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