IT Business Partner Analyst

MILLENNIUMSOFT

San Diego, CA

Roles & Responsibilities

Accountable for high level project scope including defining epics, features, and capabilities.
Ensure impacts of design decisions are broadly understood and supported.
Authors and analyzes business requirements, identifies gaps in requirements and addresses those gaps.
Identifies system integration points that impact project LOE/team resources.
Creates/maintains technical project artifacts including business process flow charts, as-is/to-be architecture diagrams, user requirements, data migration plans, testing strategy, and job aids.
Leads option analysis and pros/cons discussions to drive critical decision making.
Proactively identify technical project risks and mitigation plans.
Understands technology and project dependencies. Raises technical risks & mitigations.
Keep up to date with technology and industry trends while communicating impact to the technology roadmap.

Responsibilities of Demand Discovery Process:

Partner with Product Manager across business units to lead deep dive requirements gathering workshops within the service work stream and facilitate stakeholder alignment on prioritization and solution rationale.
Partner with Product Managers to develop business cases and drive IT governance process.
Partner with Product Managers to drive long term technology roadmap strategy considering business and industry trends.
Partner with CX & UX Designer as needed when designing customer-facing self-service customer portal technology and custom applications to ensure optimal customer and associate experience.
Mentor team members on project management methodologies (Agile, Waterfall, Hybrid), and the software development lifecycle.
Answer questions from developers and clarify requirements.
After project go-live mentor and transition support to broader team as needed.
Partner with Product Owner on detailed requirements during execution of project
Support Change Management work stream for successful technology adoption.
Enterprise Systems Operations Support
Tier IV supports investigating complex production issues to determine next steps to resolve.
Proactively identify technological infrastructure needs to ensure system stability.

Experience Required

7+ years' experience in Salesforce.com (Service Cloud, Field Service and Mobility, Communities Cloud, Sales Cloud) and/or SAP (ECC/CRM, S/4 Hana) and/or another comparative service focused SW application.
7+ years translating stakeholders requests into enterprise technical requirements preferred.
Strong experience of business process mapping new and existing functionality.
Experience in FICA, BRIM (Subscription order management, convergent mediation, convergent invoicing) a plus.
Experience working with both Agile and traditional waterfall project management teams.
Experience with MS Office Suite including Excel, PPT, and Visio.
Experience working in a sale and/or service organization.
Experience within a medical device or regulated industry a plus.

Skills & Certifications

Highly professional communication skills (both written and verbal).
Presentation skills tailored for audience.
Experienced and comfortable demoing technology highlighting business value/benefits.
Excellent listener, seeks deeper understanding of stakeholder perspective, asks great questions.
Superior analytical and problem-solving skills
Early adopter of technology, with ability to learn and adapt efficiently and effectively.
Continuous improvement mindset to identify future opportunities based on business needs.
Effectively navigates matrixed structure to meet deliverables and build relationships.
Optimize day-to-day operations for technology, documentation, and process.
Passionate about sharing knowledge and mentoring team members.

Eligibilities & qualifications

Bachelor's degree required. B.S. in Computer Science, engineering, or other technical field (or equivalent work experience).

Apply

Vacancy posted 3 days ago

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