Bakery Clerk

Bakery Department Representative

In this role, you will serve as the face of our Bakery department and assist the Bakery Manager in the day-to-day activities. You will welcome customers and introduce them to our rapidly evolving selection of new and unique baked goods.

Essential Duties and Responsibilities:

• Provide excellent customer service by answering product questions and making recommendations.
• Pack, weigh, and label fresh-baked items, ensuring local favorites are always on display and clearly marked.
• Rotate stock daily using First In, First Out method to guarantee freshness.
• Finish product decoration such as fire-torching a crème brulee and applying custom icing to cookies and specialty cakes.
• Assist with preparing and assembling sampler boxes, building promotional displays, and refreshing seasonal items.
• Sanitize counter spaces, wash baking trays and maintain spotless cases to meet health codes.
• Sweeping and mopping floor, and backroom. Overall sanitation for department.
• Other duties as assigned.
• Observe all store rules and company policies.
• Maintain a neat, well-groomed personal appearance at all times and observe company dress regulations.
• Follow safety guidelines when working, especially when lifting, using cutting tools, large machinery, ladders, stretch and take breaks when performing repetitive motions, etc.
• Follow health guidelines to ensure safe product is provided to our customers.
• Knowledge of Weight & Measure Laws.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Requirements

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be 18 years old or older.

Education/Experience:

High school diploma or general education degree (GED).

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

Ability to apply common sense understanding to carry out uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills:

There are no computer skills required for this position.

Certificates and Licenses:

Food Handler Certification.

Supervisory Responsibilities:

None.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Requirements:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:

• While performing the duties of this job, the employee is regularly required to stand and use the hands to handle, finger, or feel objects, tools or controls;
• The employee must frequently walk, talk, or hear, and reach with the hands and arms; occasionally, the employee must crouch or kneel;
• The employee must occasionally exert or lift up to 50 pounds and frequently exert or lift negligible amounts of weight;
• Successful performance requires specific vision abilities that include close vision and the ability to adjust focus including possessing sufficient visual acuity to verify invoices and other written documents;
• Be able to climb a ladder to retrieve items from overhead racks and storage;
• Be able to sweep and mop floor and lift and carry out trash containers to be emptied in an outside bin;
• Have sufficient physical mobility or agility to be able to respond quickly to fire or other emergencies such as cleanup requests due to accidental spills or breakage of glass;
• Be able to tolerate moderate amounts of dust and chemical fumes from common household cleaning agents such as ammonia during routine housekeeping duties;
• Have sufficient memory retention skills to memorize weekly ad prices and memo items.