Bilingual Customer Service Rep

Customer Service Representative

Are you ready to elevate your career in a thriving industry? QDI Surfaces, a trailblazer in the flooring business, is on the lookout for a bilingual (English/Spanish), vibrant and talented Customer Service Representative to join our Fort Worth showroom. This role, though non-supervisory, is a pivotal part of our innovative sales team, offering a dynamic mix of responsibilities to keep you engaged and excited.

The job functions would include but not limited to:

• Answer incoming calls regarding pricing/availability, product questions/uses and general inquiries from our customers providing superior customer service
• Efficient order entry using Acctivate software with compiled data from customer along with precise calculations and audited product verified before entry and collect payment accurately according to company procedures.
• Coordinate customer material pick-ups with warehouse personnel and/or arrange pick-up schedules with outside freight companies which includes verifying outgoing product counts utilizing invoice to ensure accuracy.
• Service company's existing accounts and obtain new accounts wherever possible through direct referrals outbound/inbound sales calls or proper means
• Assist in completion of customer files, including but not limited to: Client Information sheets, tax exempt certs (Form 5000), Credit card authorization forms and maintaining records by scanning and filing.
• Communicate with the sales team regarding customer inquiries and leads including follow-up.
• Greet customers and the team as they come into the showroom or via inbound phone calls
• Be able to present the QDI product line and answer questions from customers
• Specific marketing projects assigned by management
• Maintaining sample area and updating sample inventory
• Suggest improvements to the overall process

Successful candidates will have the following:

• Fluent bilingual communication skills in English and Spanish (spoken & written) are required due to our Spanish-speaking customer base
• 2-5 years in customer service, preferably natural stone industry experience.
• Well organized and self-disciplined - Attention to detail a must.
• Outstanding customer service skills.
• Professional appearance with good attendance.
• Good presentation skills.
• Problem-solving skills with the habit of being proactive.
• Excellent communication skills both written and verbal.
• Team player
• Good computer skills including MS Outlook, Word and Excel
• Ability to pass mandatory background check and drug screening.

Pay: Depends on experience

Benefits:

• Full health insurance benefits after 90 days
• 401K after 1 year
• PTO
• Employee discounts on all QDI Materials

Job Type: Full-time - Monday - Friday 7:30am to 4:30pm Currently closed on weekends - potential alternating Saturdays 8:30am - 1:30PM

Work Location: QDI Surfaces – Fort Worth branch – 6318 Airport Freeway Suite A, Fort Worth, TX 76117

Work Remotely: No