Hospital Operations Manager

Overview Are you a dedicated and dynamic leader with a passion for veterinary medicine? Do you thrive on driving growth and fostering a positive and collaborative team environment? Pampered Paws Animal Hospital is seeking an enthusiastic Veterinary Hospital Manager to join our thriving team! The Opportunity As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top‑notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in‑person interaction with clients and employees, regular on‑site attendance is a fundamental requirement for this position. Responsibilities Complete ownership of P&L, accountable for the hospital's performance Collaborate with regional leadership to identify trends and forecast the hospital's needs Manage accounts receivable Oversee hospital inventory and control facility and administrative costs Manage payroll for hospital staff Develop the hospital schedule and manage labor costs Champion change and identify, document, share, and promote best practices Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks Implement new technologies and initiatives to improve operational efficiency Establish and drive the culture of the hospital Track and maintain current licensures for all DVMs Provide feedback and handle challenging conversations Demonstrate and reinforce the highest level of client service Qualifications A bachelor’s degree in business or a related field is preferred 3-5 years of experience in a managerial role, including customer service experience Experience in a hospital, retail, or service‑based industry setting in positions of increased responsibility is a plus Benefits Health Insurance Benefits Free Mental Health Benefit Options 401k with Match Competitive PTO Plan Continuing Education Stipends Equal Opportunity Employer NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. #J-18808-Ljbffr National Veterinary Associates