Client Contact Specialist

About the Company: This Insurance Agency prides itself on fostering a family-like atmosphere where everyone works together to achieve success. They are looking for someone who can contribute to this dynamic and help drive the agency's continued growth and success.

About the Role: Client Communication: Serve as the primary point of contact for clients, answering their questions, assisting with insurance inquiries, and providing excellent customer service. Team Collaboration: Work closely with other team members to ensure a smooth and efficient workflow. Sales Support: Assist with client renewals, policy changes, and other insurance products. Flexible Tasks: Answer and make phone calls to clients, maintaining a professional and friendly manner. System Proficiency: Utilize agency software and other computer systems to manage client accounts, update information, and document interactions. Professional Development Opportunity: Actively pursue growth in the insurance industry and take on additional certifications to enhance your career and earning potential.

Responsibilities:

• Client Communication: Serve as the primary point of contact for clients, answering their questions, assisting with insurance inquiries, and providing excellent customer service.
• Team Collaboration: Work closely with other team members to ensure a smooth and efficient workflow.
• Sales Support: Assist with client renewals, policy changes, and other insurance products.
• Flexible Tasks: Answer and make phone calls to clients, maintaining a professional and friendly manner.
• System Proficiency: Utilize agency software and other computer systems to manage client accounts, update information, and document interactions.
• Professional Development Opportunity: Actively pursue growth in the insurance industry and take on additional certifications to enhance your career and earning potential.

Qualifications:

• Bilingual: Fluent in both Spanish and English.
• Insurance License: Must obtain a Life Insurance License prior to starting (the cost is fully reimbursed).
• Self-Motivated & Positive Attitude: A proactive mindset with a strong desire to grow professionally.
• Team-Oriented: Able to collaborate and communicate effectively with team members.
• Computer Skills: Comfortable with technology, including answering calls, using agency software, and navigating different systems.
• Commitment to Growth: Eagerness to pursue additional certifications, with reimbursement and raise opportunities after completion.

What's in it for you?

• Flexible Schedule: Enjoy work-life balance with a flexible schedule.
• Paid Lunch Breaks: Take time for yourself during your lunch break and get paid for it.
• Benefits: Retirement plan, Paid Time Off (PTO), and sick pay start accruing on your FIRST day of work.
• Career Growth: Opportunities to advance your career and receive raises with additional certifications.
• Supportive Environment: Be part of a team that feels like family and work in an atmosphere of mutual respect and support.

Pay range and compensation package: Pay: $41,600.00 - $52,000.00 per year

Equal Opportunity Statement: Include a statement on commitment to diversity and inclusivity.

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