HVAC Service Technician I (NW Indiana Territory)

Job Description

Job Description

Who We Are

Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.9+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to. 

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

 

Position Summary 

HVAC Service Technician is responsible for completing a variety of tasks associated with quality repair and maintenance of residential HVAC equipment. The HVAC Service Technician will receive routed work from dispatch, will respond to service calls in a timely manner and perform work to the company’s quality expectations. All technicians will promote warranty products to American Water customers. This role requires the use of a valid driver’s license to drive a company vehicle and must be refrigerant certified. This individual will be responsible to work and drive safely at all times.

While our headquarters is in Naperville, this role is field based in Indiana and requires regular travel to customer home locations. 

Job Duties/Responsibilities

• Understands and comply with all safety policies including calibrating gas Sensit tool every month.

• Responsible for reclaiming refrigerant for clean and check technicians in his/her territory during the air conditioning season.

• Able to complete most repairs to furnaces, condensers, humidifiers and accessories with no assistance.

• Able to complete minor repairs on Hydronic systems including maintenance, pump repair or replacement, zone valve repairs, air purging, standard heat exchangers, evaporator coils and seasonal start-up of the system.

• Mastered all electrical wiring of furnaces, condensers and thermostats. This includes high and low voltage wiring.

• Thoroughly understands and complies with the inventory policies and procedures. Accountable for use of inventory involving his/her work.

• Able to complete all tasks sent to him/her via FSA app including billing customers correctly, ordering parts and materials needed for job completion and handling paperwork properly, timely and legibly.

• Must be able to cycle count inventory upon procurement’s request.

• Ability to utilize a variety of analytical techniques to solve problems.

 

We’re Excited if this is You!

Education 

• High School diploma/GED OR HVAC certification OR Vocational/skill training experience in HVAC in lieu of certification
• Minimum 1 year of HVAC experience preferred.

Certificates, Licenses, Registrations 

• PA Certification Type 1 and 2 or Universal Required, OR equivalent vocational skill/training experience

Computer and Tech Skills Needed 

• Proficiency in Microsoft and Google Suites 
• iPad Use 

Join our SUPER Team and Enjoy Amazing Benefits!  

• Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
• Generous Paid Time Off: Take the time you need to recharge and relax.
• Education Assistance Program: Invest in your growth and development with our support.
• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing.  The base pay range for this position is $21.15-$25.86 USD Hourly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.

Our benefits include but are not limited to: healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. 

Competencies

Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. 

Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. 

Communicates Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.

Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.  

Approachability - Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it. 

Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. 

No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.