Credit Risk Specialist
$24 - $26 per houreTeam Inc
Pay Rate: $24 - $26/Hour
Duties:
- Effectively solve customer inquiries via email using a CRM tool
- Understand escalation paths to effectively triage a seller’s needs based on where they are in the cycle of their loan in order to mitigate risk
- Answer customer questions regarding business documents or current loan information
- Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses
- Identify, document and follow up with cross functional teams on product bugs and features
- Advocate for our seller community by identifying trends in issues and suggesting improvements to processes, policies and products
- Collaborate with members of other teams to root out answers and be a resource to teammates to provide the best possible experience to our sellers
- Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function.
- Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing.
Skills:
- 1-3 years of professional experience with either a financial institution or payment provider preferred - must have
- Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet
- Experience in direct customer facing roles - Must Have
- Interest in implementing feedback and dedicated to the improvement of your skills and work
- Flexibility to adapt and able to manage multiple assignments while working independently - Must Have
- Strong organizational, analytical, written and verbal communication skills
- Superb attention to detail - Must Have
- Excellent time-management skills - Must Have
- A desire to help people and improve the customer experience
- A passion and customers engaging with products
- Strong Internet research, Google Docs and overall PC skills; SQL experience a plus
- MacBook user preferred
Vacancy posted 22 days ago
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