Observatory Operations Intern

COMPANY SUMMARY Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World's Most Famous Building,” features its iconic Observatory, ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisor’s 2025 Travelers’ Choice Awards: Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of December 31, 2025, ESRT’s portfolio is comprised of approximately 7.9 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X and LinkedIn. POSITION SUMMARY The Observatory Operations Intern will lend support to our onsite guest experience initiatives and help drive measurable increases in positive customer reviews. This role focuses on analyzing the visitor journey, identifying operational improvements, and leveraging AI tools to enhance our “best-in-class” experience and maintain our status as the #1 Attraction in the US. Full-time: 40 hours per week from June 1st, 2026, until August 7th, 2026 Location: Onsite at 111 W 33rd Street, New York, NY RESPONSIBILITIES Survey guests throughout their visit to gather real-time feedback. Observe the full visitor journey to identify experience “highs” and “lows.” Collaborate with the Operations Director, Director of Visitor Experience, and Operations Manager. Analyze current ways of working and recommend improvements to enhance the customer experience. Utilize AI tools to streamline data collection, automate analysis, and support decision-making. Benchmark the current visitor experience using available data sources. Develop clear, actionable recommendations for elevating the guest experience. Assist in creating a repeatable framework the Operations team can use beyond the internship. Provide additional support as needed. REQUIRED SKILLS Must feel comfortable initiating conversations with guests. Strong analytical and computer skills. Ability to articulate ideas and recommendations to senior leadership. Proficient in Power Point. Demonstrated teamwork and collaboration skills. Excellent written and verbal communication skills and customer service skills. Self-motivated, driven, organized, detail oriented, and hard working. Integrity and a commitment to excellence. EDUCATION & EXPERIENCE A Junior enrolled in a four-year or five-year undergraduate program in the graduating class of 2027 is preferred. PHYSICAL REQUIREMENTS Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. WHAT YOU CAN EXPECT At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors – Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently. Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT. Dependable – you take a strong sense of ownership and accountability over your work. Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude. Curious – you consistently look for new ways to work smarter, not just harder. Ethical – you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture. Positive – you possess a service-oriented attitude with excellent follow through. WELL-BEING 40-hour work week, paid at a rate of $22.50 p/h. A challenging, exciting, and meaningful 10-week experience. Networking opportunities to get to know fellow interns and key leaders throughout ESRT. An individual project to be presented to executive leadership. Company sponsored lunches with leadership and outings. Tour of the Empire State Building Observatory. Summer Friday Early Release. $22.50 - $22.50 an hour. Salary is based on several factors including but not limited to education, work experience, job location, size of property where applicable, and/or certifications. In addition to your base salary, ESRT provides discretionary annual bonuses. ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs. #J-18808-Ljbffr Empire State Realty Trust Inc.