Patient Access Representative

Medasource

Patient Access Representative
900 S Caton Ave, Baltimore, MD 21229
On-Site
6-month contract with potential for extension or conversion to full-time
Pay: Based on experience; includes holiday pay and overtime opportunities

Join Ascension Health as a Patient Access Representative at our Baltimore location. In this critical role, you will provide exceptional customer service to patients and families while supporting the Emergency Department (ED) and hospital admissions. You will thrive in a fast-paced, team-oriented environment, working directly with patients, staff, and providers. This position offers a variety of shift options (day and night), overtime opportunities, and a professional dress code with branded apparel provided.

Schedule Options (40 hrs/week, 100% on-site)

Day Shifts:
- Sun-Tue: 7:00 AM - 7:00 PM + Wed: 7:00 AM - 1:00 PM
- Wed: 1:00 PM - 7:00 PM + Sun-Tue: 7:00 AM - 7:00 PM
- Mon-Fri: 7:00 AM - 3:30 PM (includes ED runner support for admissions/floor)
Night Shift:
- Wed: 1:00 AM - 7:00 AM (Thurs morning) + Thurs-Fri: 7:00 PM - 7:00 AM

Overtime opportunities are prevalent and highly encouraged.

Dress Code

Black slacks + branded blue polo shirt (2 provided at start)
Additional polos must be purchased (typically 4-5 total)
Temporary unbranded polos from Amazon permitted until branded ones arrive
Sizes: unisex (true to size) & women's cut (runs small, size up recommended)

MINIMUM QUALIFICATIONS

Excellent customer service skills
Strong verbal communication and interpersonal abilities
Team-oriented mindset (this is not an independent role)
Mobility to walk, stand, and frequently move between departments and patient rooms
Comfort discussing financial responsibilities with patients
Proficiency with computers, typing, and multitasking with dual monitors

Preferred (Not Required):

Prior healthcare or hospital experience
Insurance knowledge

RESPONSIBILITIES

Greet and assist patients in the Emergency Department and admissions areas
Complete admission paperwork and ensure accuracy of patient records
Serve as a runner to deliver documentation between ED, patient rooms, and hospital floors
Discuss residual balances and assist with payment collection as needed
Accurately input data using dual monitors and hospital systems
Collaborate closely with team members and hospital staff in a high-volume environment

Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.

EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

Benefits & Perks:
Eight Eleven Group offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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Vacancy posted 5 days ago

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