Customer Service Representative

Job Description Job Description Position Overview
Katie Halpin State Farm Agency is seeking a qualified professional to join our winning team for the role of Account Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities:
Use customer-focused, needs-based review process to educate customers about insurance options
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
Work with agent to establish and meet marketing goals
Maintain a strong work ethic with a total commitment to integrity and success each and every day
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business
Our Agency offers a variety of benefits to support our team, including:
401K
Health Benefits
Salary and Commission/Bonus
Flexible Hours
Paid Time Off (Vacation and Personal/Sick days)
Valuable Work Experience
License Reimbursement (after 3 months)
Sign-On Bonus for Already Licensed Professionals
Growth Potential & Opportunity for Advancement within the Agency
Agent Aspirant Program for Individuals Aspiring to Own a Business
Compensation: $40,000 - $75,000+ Per Year
Our compensation expectations show a range of our salary plus commission system. With our profitable and thriving market and business model, team development, and intentional hiring process, we are confident that you will be successful in achieving high-earning compensation amounts.
Hours: Monday-Friday 9:00 AM – 5:00 PM
Requirements:
Having experience in the insurance industry is not required to apply for this position. We are looking for candidates who are enthusiastic and engaged to develop their skills and knowledge and are eager about the role insane and financial products play in helping people manage the risks of everyday life, recovery from the unexpected, and realize their dreams.
Sales experience preferred
Successful track record for meeting sales goals preferred
Self-Motivation
Experience in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
Ability to work in a team environment
Property & Casualty License (must be able to obtain)
Life & Health License (must be able to obtain)
About Katie Halpins Agency:
We’re here to help our customers plan for the unexpected - we enjoy making insurance easy to understand so that our customers are able to make an informed decision about their insurance needs. We are passionate about giving back to our community. We love engaging with our neighbors at local events and we often have Quotes for Good monthly promotions where we donate to local nonprofits. We’re also honored to be a member of Quorum, Minnesotas LGBTQ+ Chamber of Commerce.
Get to know Katie:
Katie was born and raised in Minnesota. And you betcha! She definitely has a Minnesota accent! She graduated from St. Cloud State Herberger School of Business with a bachelor’s degree in marketing. She became a State Farm Agent in 2019 after working for another State Farm Agent for four years. She absolutely loves what she does and couldn’t imagine a career that is more perfect for her. Since she was a kid, she always loved getting to know people and helping them. In her free time, she enjoys spending time with family & friends, cheering on Minnesota sports teams (especially hockey), and going to concerts, movies, and plays. She is also a crazy cat lady and loves spending time with her fur babies!
Check out some of our Google Reviews to get an idea of what customers are saying about working with our Agency:
“Katie and her team are absolutely amazing! They have provided the best customer service Ive ever received. They are professional, responsive, knowledgeable, thorough and so very genuine. I highly recommend them!”
“I cannot express how amazing my experience with Katie and State Farm has been. What could have been a stressful situation from deeming a vehicle a complete loss was smooth and as stress free as it could be. She was worried about us above all else and her and her amazing team took care of everything Finalized by a 10min call a couple days later. Amazing work, amazing team amazing agent. Glad i made the switch!”
“Katie and her team are amazing! Katie will above and beyond to answer any and all questions you may have. She’ll make sure to get you the best possible deal for any situation and make sure it’s right for you. If you don’t understand insurance things (like me) she makes it’s very easy to understand exactly what you’re paying for and what you can expect. I cannot recommend her and her team enough! 24/10 would recommend."