Restaurant & Retail Associate

WHO WE ARE At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli’s future. Job Summary Retail Hourly Associate – Merchandise, stock, and provide excellent guest service while selling our premium chocolate line. Previous retail experience is desirable. Must be high energy, reliable, strong work ethic, and able to work all shifts including nights and weekends. Benefits and Compensation Immediate openings, ability to start in days! Starting pay – $19.25/hr + tips! Holiday pay – 1.5x pay for worked holidays! Free sundae or shake on every shift! Employee discount – 50% off everything! Quarterly bonus opportunity! Store hours – Monday to Sunday 9:00am – 10:00pm Shifts may be up to 2 hours before/after store hours for prep/cleaning. Scope of Responsibilities Provide exceptional Guest service Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices Assemble various proprietary retail items per the Recipe Guidelines Maintain adequate supply of all retail product both on the sales floor and in back stock Ensure all product is appropriately priced and signed per Company Guidelines Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display Maintain detailed knowledge of all products, pricing, and Company History Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities Gift-wrap as needed items for sale per Company Guidelines and Standards Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition. Maintain the stockroom in a clean and orderly fashion Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition Properly Set Up, Maintain, and Break Down Fountain Area Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste Maintain the proper level and all required ice cream flavors Keep knowledge level current of all fountain products and their required preparation Work as a “Topper” or “Scooper” as needed Perform “Semi-Table Service” function as part of overall Guest Satisfaction Maintain all Candy Making equipment and supplies in good working order, and know all recipes Specific Knowledge and Skills Basic math computation skills Strong oral and written communication skills Ability to work with little or no supervision Ability to work with a diverse work team and meet adversity with professionalism Ability to manage time effectively Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service Ability to operate a dishwashing machine Education and Work Experience Must be 18 years old High school diploma preferred Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. For San Francisco based employees - In compliance with San Francisco ordinance, employees who operate within indoor dining settings must be fully vaccinated for COVID-19 as defined by the order of the health officer (C19-07y-Safer Return Together). We are an Equal Opportunity Employer and provide reasonable accommodation as required by law. #J-18808-Ljbffr