Community Based Care Compliance Specialist (Compliance Specialist 2)

Community Based Care Compliance Specialist (Compliance Specialist 2)

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! We are hiring a Community Based Care Compliance Specialist (Compliance Specialist 2) to join our Licensing Complaint Unit (LCU) team. This position will investigate non-abuse complaints in community-based facility settings through interviews with providers, residents, staff, and others as appropriate, observation, and record reviews, to gather facts to determine their compliance with Oregon Administrative Rules. Apply today!

Note: Hybrid work option available. You will primarily work in Josephine, Jackson and Klamath Counties. Your home office will be based in Medford, Oregon. The majority of your work will be out in long-term community-based facilities.

Summary of Duties

• Conduct comprehensive investigation for licensing complaints through interviews with providers, residents, staff, and others as appropriate.
• Communicate on a regular basis with all levels of agency staff, with all levels of staff in other State and local government agencies, private agencies, and or the public for the purpose of providing or requesting information.
• Apply complex regulations, rules, laws, and guidelines pertaining to Assisted Living, Residential Care, and Memory Care Facilities.
• Explain complex policy and procedure verbally and in writing regarding program and rule requirements.
• Review and analyze data regarding a facility to identify trends, problems, and areas of noncompliance with Oregon Administrative Rules (OARs).
• Perform observation and record reviews to gather facts within CBC Facilities to determine their compliance with OAR.
• Mandatory report suspected abuse of an elder, individual with developmental/intellectual disabilities, or a child to the appropriate hotline/screener.
• Coordinate with the Local Aging and People with Disabilities (APD) and Area Agency on Aging when issues have the potential to become abuse or neglect.
• Conduct periodic monitoring and compliance site visits of facilities to evaluate and explain policy or procedure, or in follow up to plans of correction.

Minimum Qualifications

• A valid driver's license and acceptable driving record are required for this position.
• Four years' experience doing administrative research that included compiling and evaluating facts to recommend management action or decide compliance with program guidelines and regulations. Two of the four years must be above the technical support level.
• Note: College-level course work may substitute for experience on the basis of 45-quarter units per year, up to a maximum of three years.

Essential Attributes

• Experience in investigation and critical thinking to identify compliance or non-compliance.
• Experience applying statutes and facility regulations to investigative situations and determine a finding.
• Experience writing investigative reports that include summary of evidence and witness statements, conclusions and recommended action.
• Diversity, Equity & Inclusion: Demonstrated ability to work well with people from a wide variety of backgrounds and showcase intercultural competency. Willingness to embrace ODHS's commitment to fight discrimination and end systemic racism.
• Communication skills: Experience communicating orally and in writing to a variety of people to explain complex decisions, rules, policies, procedures, experience gathering data and writing reports or making presentations.

Attention all candidates! A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Working Conditions

• Hybrid work option available. You will work in Multnomah, Clatsop, Columbia, Washington, Yamhill and Tillamook Counties. Your home office will be based in Tigard Oregon. The majority of your work will be out in long-term community-based facilities.
• Required to frequently travel distances and overnight for variable lengths of time to and from subject facilities, meeting, and trainings.
• Your work schedule will be from 8am-5pm. The position will require flexibility depending on work needs.
• Lifts and carries up to 20lbs. stands, sits, and moves throughout long-term community-based facilities.
• Daily telephone and computer use.
• May be required to travel in times of poor road conditions and inclement weather.
• Required to occasionally work in excess of scheduled hours on some days and/or on weekends/holidays, or in the event of serious emergency situations.
• May interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling emotions.
• May be exposed to situations where contagious diseases are present.
• Required to maintain demeanor and function professionally under politically or emotionally charged circumstances.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

• Veterans' preference:
• Veterans' preference information.
• How to submit your Veteran documents for preference. Please do not attach your Veterans' preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

• We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
• The recruiter for this position is Ryan Bennett.
• Email: View email address on click.appcast.io