Manager Identity & Access Management Operations

POSITION SUMMARY The Manager Identity & Access Management Operations leads the day-to-day operations of the Identity and Access Management (IAM) function, including user access provisioning and deprovisioning, access request fulfillment, role and entitlement management, and access certification activities across a global team. The incumbent ensures IAM processes are reliable, timely, compliant, and aligned with security policies, regulatory requirements, and service level expectations while driving continuous improvement, automation, and operational excellence. The Manager Identity & Access Management Operations partners with Compliance, IAM Engineering, IT, HR, application owners, and business stakeholders to strengthen access controls, reduce risk, and support audit readiness across the organization. The incumbent promotes accountability across IAM workflows and ensures users are granted appropriate access to business systems in a secure, efficient, and controlled manner. PRINCIPAL RESPONSIBILITIES Policy Development and Enforcement: Support the development and maintenance of IAM policies, standards, and procedures based on industry best practices and regulatory requirements. Implement and enforce IAM policies to ensure consistent application across the organization. Coordinate and update run books. Access Control Management: Oversee the provisioning and de-provisioning of user access rights across various systems and applications. Support role-based access control (RBAC) and ensure proper segregation of duties (SoD). Identity Lifecycle Management: Manage the entire lifecycle of digital identities, including creation, modification, and deletion of user accounts. Collaborate automated workflows for user provisioning and access requests. Security Audits and Compliance: Coordinate responses to audits and implement corrective actions as necessary. Incident Response and Risk Management: Respond to IAM-related security incidents, investigate root causes, and implement measures to prevent recurrence. Assess and mitigate IAM-related risks through continuous monitoring and vulnerability assessments. IAM Strategy and Roadmap: Support the development and maintenance of a strategic IAM roadmap aligned with business goals and IT security objectives and continuously evaluate and recommend improvements to IAM processes and technologies. IAM Operations, Oversight, and Management: Oversee IAM lifecycle management technologies and service delivery, ensuring adherence to established SLAs and incident response criteria for Sev 1 and Sev 2 tickets, while providing leadership with regular reporting on key performance indicators (KPIs) and key risk indicators (KRIs). Vendor Stakeholder Management: Collaborate with vendors and cross-functional stakeholders, including IT, Legal, and Compliance, to evaluate and manage IAM solutions and partnerships while ensuring IAM initiatives align with business objectives, risk requirements, and regulatory expectations. Training: Develop and deliver IAM training and awareness programs that educate employees on identity and access management policies, procedures, and best practices while promoting organization-wide understanding of the critical importance of IAM. Team Leadership and Development: Lead and develop a team of onshore and offshore IAM professionals through hiring, training, coaching, and performance management, while fostering a culture of collaboration, innovation, and continuous improvement and supporting additional responsibilities as assigned. QUALIFICATIONS Fundamental understanding of Active Directory security. Strong problem-solving, analytical, interpersonal, and ownership skills. MINIMUM QUALIFICATIONS 3 years of experience with Active Directory security and Identity lifecycle management processes. 2 years of experience integrating enterprise identity management, access management, and access governance solutions. 1 year of experience preparing and reporting executive-level metrics to senior leadership. This is a hybrid role requiring onsite presence in our Phoenix, AZ office. This candidate will be required to work onsite 4-days per week, with the option to work 1-day per week remote. Please note, this position is not sponsorship eligible. REWARDING COMPENSATION AND BENEFITS Eligible employees can elect to participate in: Comprehensive medical benefits coverage, dental plans and vision coverage. Health care and dependent care spending accounts. Short- and long-term disability. Life insurance and accidental death & dismemberment insurance. Employee and Family Assistance Program (EAP). Employee discount programs. Retirement plan with a generous company match. Employee Stock Purchase Plan (ESPP). Paid Time Off (PTO) Benefits: EEO STATEMENT Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4. ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions: Safe: We protect the livelihoods of our colleagues and communities. Committed to Serve: We go above and beyond to exceed our customers’ expectations. Environmentally Responsible: We take action to improve our environment. Driven: We deliver results in the right way. Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. STRATEGY Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers. Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs. Environmental Solutions Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. Sustainability Innovation Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. These innovative sites process rigid plastics from our recycling centers, producing recycled materials that promote true bottle‑to‑bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America. Our customers are increasingly looking for decarbonization solutions, and we are leveraging our network of landfills to meet that need. Republic is committed to harnessing landfill gas, a natural byproduct of decomposing waste, and converting it to energy. Republic has partnered with renewable gas developers to construct Renewable Natural Gas (RNG) plants at our landfills, expanding beyond the 77 projects we currently have to make progress towards our goal to beneficially reuse 50% more biogas by 2030 (2017 baseline year). RECENT RECOGNITION Barron’s 100 Most Sustainable Companies CDP Discloser Dow Jones Best-In-Class Indices Ethisphere’s World’s Most Ethical Companies Fortune World’s Most Admired Companies Great Place to Work Sustainability Yearbook S&P Global WHY WORK WITH US Republic Services is a place where your effort is always appreciated and your teammates always have your back. When you give us your best, we give you ours. We’re constantly investing in new tools and technology that allow you to do your job safely and effectively. We offer plenty of opportunities to learn and grow within your role. And when we say “Sustainability in Action,” we mean it. Together, we’re leaving the world better than we found it through the work we do every day. Are you in? Keep reading to learn more about the position we’re hiring for. #J-18808-Ljbffr Republic Services