Smoke Server

Smoke Server

This position is responsible for serving food and drinks to our guests. In all interactions, the position is responsible for providing star experience to guests and fellow team members a first priority.

Duties and responsibilities include delivering excellent guest service to our guests and fellow co-workers. Our star service expectations include being welcoming, proactive, unique, resourceful, and complete. Listens and responds to guests concerns to maintain a high level of guest satisfaction. Refers guest to the appropriate department or function for issue resolution. Excellent guest service. Provide a friendly atmosphere. Make sure orders are taken and delivered in a timely manner. Enter orders into point of sale (POS) system. Operate point of sale (cash register) system to record transactions, collect payment, and make change correctly. Ensure proper cash handling techniques and balancing of monies during and at end of shift. Check to make sure the kitchen received your order. Bus and pre-bus tables. Check back with guests for any additional expectations you may receive. Orders taken in proper order of guest arrival. Ordering, restocking, setting up restaurant. Put freight in proper storage areas. Keep work areas clean (example) equipment, counters, tables, floors, condiment trays, etc. Wash hands frequently. Performs all other duties as required or assigned.

Education and experience: no minimum education or experience required, one month of experience preferred. Ongoing and continuing education may be required of certain compact and non-compact positions. This will be outlined upon hire by the specific department. Alcohol awareness, safe food handling. Must meet licensing requirements as prescribed by the Tribal State Compact for Gaming.

Knowledge, skills, and abilities include knowledge of promotional programs offered by the casino, maintaining a positive attitude under stressful situations, developing and maintaining positive relationships with external and internal guests, receiving a message and understanding the intended message and giving feedback to ensure guests expectations are met, following policies and procedures of the Shooting Star Casinos, ability to lift up to 25-30 lbs, ability to bend, reach, hear, and to stand and walk for long periods of time 8 hours, ability to know and learn menu items, ability to communicate with team members.

Working conditions include frequent loud to moderate noise level, frequent warm and cold temperatures, occasional exposure to blood borne pathogens, frequent cross training in all areas, frequent exposure to hazardous chemicals, solvents, continuous exposure to high concentration levels of tobacco smoke.