Permanent Supportive Housing Case Manager

SUMMARY: The Program Coordinator for Permanent Supportive Housing organizes, plans, and conducts administrative duties to help ensure the program is meeting grant and contractual requirements. In addition to ongoing quality assurance monitoring, the Program Coordinator is responsible for assisting with payment processing, maintaining logs of program spending, and data input and analysis. Success in this position requires the ability to communicate well with Program leaders, Case Manager, program participants, partner agencies. ESSENTIAL DUTIES AND RESPONSIBILITIES a. Ensure the timely preparation of payment processing (e.g. utility, rent, and deposit payments and communication with landlords and utility companies regarding payments; review check request forms for accuracy; create and maintain computer spreadsheets and databases to track spending and grant budgets). b. Assist with the coordination of audit information, and recommends appropriate data-gathering mechanisms, procedures, etc. c. Participate in the development, planning, and execution of continual process improvement efforts, policies and procedures, and regulatory compliance functions related to programs (e.g. facilitates quarterly quality assurance file audits; reviews and evaluates client records, applying quality assurance criteria; performs quality-assurance functions to ensure records meet HUD and SAMMinistries requirements and report results of quality-assurance to leadership). d. Assist with responding to walk-ins seeking assistance by guiding them to the appropriate resources. e. Knowledge of HUD rules and regulations and eligibility requirements to ensure ongoing adherence to program obligations. f. Must apply individual reasoning to the solution of problems, devising or modifying processes and writing procedures as necessary. o Maintains current knowledge of SAMMinistries policies and procedures and various program eligibility requirements. o Contributes to a positive and welcoming environment for program participants and SAMMinistries team members. g. Conducts and/or participates in departmental meetings, community committees, and interdisciplinary team meetings as required for wrap around care coordination activities. GENERAL EXPECTATIONS a. Establish goals, priorities and timelines on a regular basis, ensuring timely and efficient management and completion of all tasks. b. Communicate challenges with the Permanent Supportive Housing Program Manager and/or the Vice President of Supportive Housing. c. Attend staff meetings and participate in organization-wide planning activities. d. Handle other tasks assigned by the Permanent Supportive Housing Program Manager and/or the Vice President of Supportive Housing. e. Keep up to date on compliance best practices and applicable government legislation by reading industry publications, attending workshops, seminars, and conferences. f. Undertake all activities with the highest ethical standards. EDUCATION and/or EXPERIENCE Associates degree or Bachelor’s degree in social services or similar field preferred. Must have at least two years’ experience working with at risk populations and/or two years’ experience in finance and quality assurance. A combination of education and experience may be substituted for the aforementioned qualifiers. LANGUAGE SKILLS It is imperative that the person in this position possess strong interpersonal, organizational, communication and computer literacy skills; strong attention to detail, accuracy and capable of meeting deadlines; ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and/or governmental regulations; ability to write business correspondence, and policies; ability to effectively present information and respond to questions from employees, prospective employees, and the general public. Bilingual (Spanish) preferred. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. CERTIFICATES, LICENSES, REGISTRATIONS Candidate must have a valid Texas Driver's License, a good driving record, reliable transportation and proper insurance coverage on automobile used for work. Monthly mileage reimbursed for applicable and documented work-related mileage. OTHER SKILLS AND ABILITIES Ability to operate a computer, copier, fax machine, and a telephone with intercom. Ability to work in Microsoft Windows XP and Office Suite applications; a willingness to learn new programs and applications is essential; ability to follow instructions, think conceptually, set priorities and interface effectively with staff; ability to coordinate work requirements and to handle several projects simultaneously; ability to work conscientiously without supervision; must have excellent written, verbal and interpersonal communication skills and public speaking ability; ability to maintain strict confidentiality and interact well with all constituencies; ability to work independently but also be flexible in providing assistance as needed. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work environment is indoors and outdoors as needed. The noise level in the work environment is usually low. Workload may dictate work hours in excess of 40 hours per week. EEO SAMMinistries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SAMMinistries complies with applicable state and local laws governing nondiscrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr