Help Desk Technician

Help Desk TechnicianSalary: $47,000 – $58,000Why This Opportunity Stands Out:• Join a growing organization where IT is highly visible and critical to daily operations• Work directly with IT leadership and gain mentorship from a small, collaborative technology team• Build experience across Microsoft 365, Intune, endpoint management, security, and device lifecycle support• Gain exposure to Windows, macOS, iOS, and Android environments• Make a meaningful impact supporting employees across multiple departments and locations• Expand your technical skills beyond traditional help desk work through asset management, procurement, security, and A/V support• Enjoy a stable, full-time opportunity with long-term growth potential• Be part of a culture that values reliability, initiative, customer service, and continuous learningKey Responsibilities for the Help Desk Technician:• Provide Tier 1 support for Microsoft 365, Exchange Online, SharePoint, and user access issues• Configure, deploy, and support Windows, macOS, iOS, and Android devices• Manage mobile devices and endpoint enrollment through Microsoft Intune and MDM solutions• Troubleshoot hardware, software, printer, connectivity, and application issues• Maintain accurate IT documentation, device inventory, and support records• Support hardware procurement, onboarding activities, security initiatives, and audio/visual technology setupsQualifications for the Help Desk Technician:• 1-2+ years of IT support, help desk, or desktop support experience• Experience with Microsoft 365, Intune, Exchange Online, SharePoint, and Microsoft Endpoint Manager• Experience supporting Windows, macOS, iOS, and Android devices• Knowledge of networking fundamentals, user access management, and endpoint security best practices