Customer Retention Specialist
Gateway-Fiber
Gateway Fiber is seeking a Customer Retention Representative to handle inbound cancellation requests, service concerns, and account dissatisfaction. This frontline role focuses on understanding issues and applying approved retention strategies to retain customers. The position emphasizes no leadership duties or revenue quotas, supports proactive churn outreach, and requires strong communication, empathy, and thorough documentation in designated systems. #J-18808-Ljbffr Gateway-Fiber
Vacancy posted 5 days ago
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O Fallon, IL3 days ago
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