Digital Project Leader: End-to-End Software Delivery

Kinetik IT is seeking digital superheroes. We offer paid personal days, group health/dental insurance,401k & profit sharing just to name a few benefits. Working with us has it's perks. Looking for a digital superhero with commercial experience in full life cycle software development (analysis, design, implementation, testing). Our candidate will break the stereotype of being too nerdy to interact with clients to bolster confidence and deliver a great end product the Kinetik IT way. Our future developer likes working as a part of a team in a knowledge-sharing environment. This is a multi-faceted job. If you enjoy mixing it-up, you will have the opportunity to work with a variety of clients/industries and more than one project at a time. The projects will vary in scope and complexity.

SKILLS / REQUIREMENTS:

• Min of 3 years of commercial experience om full-life cycle software development
• Min. of 2 years of commercial experience in developing Windows and Web applications with .NET (ASP.NET, VB.NET or C#)
• Writing solid scopes of work and estimating project tasks
• Consistently self-motivated to learn new and updated technology

NICE TO HAVE:

» Excellent communication and writing skills

IMPORTANT NOTES:

• Salary based on experience.
• Education: College Degree Preferred.
• Our current job openings require proof of U.S. Citizenship or a Green Card. At this time we cannot sponsor Visas.

We are an upbeat group of techy-geeks who laugh a lot, even on tough days. If you have positive attitude and enjoy leading a team of digital superheroes, this opportunity is for you. As our Project Manager, you will get to create as a software developer and be a project manager on a variety of projects. That means you must be proficient in analysis, solution architecture / design, and software development in .NET (ASP.NET, VB.NET or C#) as well as SQL Server. Since we work with a variety of clients, you need to have extensive commercial software development/programming experience. Thorough understanding of full life cycle development (analysis, design, implementation, testing) and experience in writing solid scopes of work and estimating project tasks are required to lead this team of digital superheroes. As a leader, keeping your superteam within process guidelines and programming standards as well as meeting deadlines for clients is a given. Writing quality code is a must. Ability to keep accurate and organized project documentation (technical documents, client decisions, milestones, key meetings, etc.) that will safeguard our clients and the company and allow easy transfer of knowledge from one team member to another is an integral part of the trade. Tracking projects closely and preventing overruns and non-billable hours is core requirement for meeting Kinetik IT success standards. At Kinetik IT, we fully support our staff and conduct developer meetings where you have the opportunity inform and train your team on exciting, new technologies. You will also perform technical interviews and train new developers as well as provide technical assistance to support our sales staff on client appointments. At Kinetik IT you have the opportunity to engage in a true multi-faceted and hands on approach to working with people and technology.

REQUIREMENTS:

• Project organization and planning
• Project time lines and schedules
• Budget control and deadlines
• Quality control/assurance

KEY KNOWLEDGE:

• Full-life cycle project management of software development projects (both waterfall and agile)
• Proficiency with VB.NET and C#
• Proficiency with current versions of MVC, Entity Framework, LINQ
• SQL Server programming (stored procedures)
• Key knowledge of Structured & Object Oriented Programming Techniques
• Key knowledge of application, database and GUI design
• Excellent communication and writing skills

NICE TO HAVE:

• Configuration management using TFS; Scrum templates in TFS
• Experience in Rapid Prototyping
• Proficiency with software design patterns

QA Software Tester/.NET Developer We are seeking professional QA Software Tester/.NET Developers to join our Custom Software Development team and support QA software testing (manual and automated) and troubleshooting tasks (desktop and web applications). You must be passionate about creating great software solutions for our clients and digging deep to locate and find the cause of software bugs. Are you a digital Sherlock Holmes, who is not afraid to think outside of the box and show initiative in looking for clues? The outstanding candidate will have a solid, proven track record in successfully troubleshooting, QA Testing, bug fix, and the skills to communicate and interact with clients as well as junior level programing experience. Experience with automated testing tools a definite plus! If you love to flex your intellectual muscles and excel at software troubleshooting, debugging, resolving bugs and customer support, as well as have the professional experience to support your skill set, we would like to talk to you.

SKILLS / REQUIREMENTS:

• Software troubleshooting, bug fixing and QA testing for Microsoft Windows desktop and web applications
• Writing queries in SQL Server 2008 and above
• 3+ years of experience in software QA testing and automated testing tools
• Ability to interpret client questions and determine what information is needed to provide an effective response
• Focus on end user troubleshooting and manage queue of support tickets
• Ensure excellent communication with customers resulting in high level of customer satisfaction
• Relay all pertinent information into the bug tracking system and interact with the application development team for application fixes and updates
• Develop and provide clarification and input on technical specifications, user manuals and other product documentation
• Ability to learn new software functionality quickly

NICE TO HAVE:

• Knowledge Base management and maintenance
• 5+ years of experience in a related field such as programming, technical customer support and troubleshooting
• Bachelor degree in Computer Science, IT, IS, MIS, or similar degree or possess equivalent experience
• 1 year of experience with Microsoft Team Foundation Server
• Familiarity with Microsoft Access and VBA programming a plus
• Experience with technical writing a plus, or willingness to improve skills in this area
• Experience with bug tracking or help desk ticketing system a plus

IMPORTANT NOTES:

• Salary based on experience.
• Education: College Degree Preferred.
• Our current job openings require proof of U.S. Citizenship or a Green Card. At this time we cannot sponsor Visas.

Website Designer We are not looking for just anyone who has built a website, we are looking for someone who can see the big picture. Communicating effectively with clients, recognizing their needs, solving problems, and staying up to date with the ever changing world of website technology is a must. There will be no boredom here. Our candidate will work on a variety of projects with our team of talented backend developers to devise a website concept from scratch or willingly jump into an existing project as required, resulting in a functional online work of art.

SKILLS / REQUIREMENTS:

• Min of 5 years of experience
• Adobe Photoshop, Illustrator, and Dreamweaver
• Creative design from concept to development
• Excellent communication and writing skills
• Portfolio of work for review

NICE TO HAVE:

• Wordpress CMS
• Familiarity with PHP
• Degree in graphic design and/or web design

IMPORTANT NOTES:

• Salary based on experience.
• Education: College Degree Preferred.
• Our current job openings require proof of U.S. Citizenship or a Green Card. At this time we cannot sponsor Visas.

Customer Service/Account Representative Our business is about people first and client satisfaction is 1st priority at Kinetik IT. After all, we would not be a top awarded company if it weren't for the fantastic clients that we service. As a Customer Service / Pre-Sales Representative, your priority is to nurture a superior customer experience by resolving concerns. To accomplish this, you will establish rapport, identify and address issues, and follow up to ensure industry leading customer satisfaction. Kinetik IT offers a full array of technical solutions, which means that you will have the opportunity to identify potential sales opportunities and uncover additional needs. Providing solutions to our clients that will help their business grow and run smoothly is what we are all about. Not only will you enjoy the humor and good will at our office, you might go home with warm fuzzies knowing you made a difference.

SKILLS / REQUIREMENTS:

• Min of 3 years of experience per employer
• Min of 2 years inside IT sales experience with heavy outbound B2B calling plus prospecting
• Experience with technology or information technology service sales
• Complete data entry and maintain a matrix for company quotas
• Address customer concerns and/or satisfaction with a positive and friendly attitude
• Identify/develop pre-sales opportunities
• Maintain detail call reports on each call

NICE TO HAVE:

• Candidates with DEMONSTRATED AWESOMENESS in Customer Service designed for IT Services
• Technical aptitude and strong willingness to learn
• Excellent communication and writing skills

IMPORTANT NOTES:

• Salary based on experience.
• Education: 2 year College Degree preferred.
• Our current job openings require proof of U.S. Citizenship or a Green Card. At this time we cannot sponsor Visas.

Technical Support Specialist We are looking for a full-time Technical Support Specialist interested in furthering his/her IT career with a recognized Industry leader. Our IT Services team is focused on providing industry leading IT support services for its clients. As a full service IT solutions provider to small and medium sized businesses, we have been solving our client’s technical challenges for over 25 years. Are you passionate about delivering top notch technical support? The ideal candidate must have the skills to communicate effectively with our clients and experience in working customer issues to resolution. This is a multi-faceted job that will require the ability to work effectively and efficiently on more than one issue at a time. If you would like to grow your career with an established and growing company and are passionate about delivering excellent IT Service and Support, we would welcome the opportunity to discuss your future with Kinetik IT

POSITION SUMMARY:

The objective of the Technical Support Specialist is to provide superb customer experience through remote and on-site support to our clients. The IT Support Technician will interact daily with clients in order to fully understand client needs, requests and requirements. Our technicians strive to:

• Answer incoming calls and tickets from clients with technical problems
• Troubleshoot Windows 7, Windows 8, and business applications such as Office
• Document tickets and resolution within the ticketing system in accordance with company procedures
• Escalate issues as needed
• Reports to Lead System Engineer

MINIMUM QUALIFICATIONS & REQUIREMENTS:

• High School Diploma or equivalent required, Some college preferred
• Experience in a Help Desk or PC support required
• Person must have excellent phone and customer service skills
• Must have 1 call, 1 resolution mindset
• Must have reliable transportation
• Strong team player
• Must have experience and ability to explain technical issues to non-technical client representatives
• Must have a valid drivers’ license and a reliable working vehicle
• Ability to take part in on-call rotation

PREFERENCE GIVEN FOR:

• Experience with a ticketing system a plus
• Experience working with Remote Management and Monitoring tools

System Engineer Kinetik IT is a Microsoft Certified Partner and we are looking for a full-time Systems Engineer with extensive customer facing IT support experience. Our IT Services team is focused on providing industry leading IT support services for its clients. As a full service IT solutions provider to small and medium sized businesses, we have been solving our client’s technical challenges for over 25 years.

POSITION SUMMARY:

The objective of the System Engineer is to provide superb customer service through remote and on-site support to our clients. The Systems Engineer will interact daily with clients in order to fully understand client needs, requests and requirements. Our technicians strive to:

• Successfully resolve incoming service tickets related to Window Operating Systems including Windows XP, Windows 7, Windows 8, Windows Server 2003-20XX as well as service projects with the goal of complete customer satisfaction
• Participates in the support and implementation of client solutions as well as advising clients on technical challenges facing their business
• Provide end user support for business related technologies
• Perform network diagnostics and repairs
• Assist clients by identifying opportunities to better utilize current business technology
• Maintain a thorough knowledge of IT products and services
• Continually update their expertise on concepts relating to business technology and the Microsoft platform
• Document all work performed in accordance with company procedures and system tools
• Reports to Lead System Engineer

MINIMUM QUALIFICATIONS & REQUIREMENTS:

• High School Diploma or equivalent required, Bachelor's Degree preferred
• Minimum of 2 years of experience in hands on role working with Microsoft Server Operating Systems and installing Windows Desktop operating systems
• Working knowledge and at least 2 years experience deploying and supporting Microsoft Office applications
• Experience with Active Directory, Exchange and Small Business Server
• Experience with configuring and troubleshooting networks and firewalls
• Understanding of TCP/IP, DNS, DHCP, Active Directory, IIS, Exchange Server and VMWare
• Experience working on assigned tickets through completion and logging time and ticket status
• Experience supporting Backup processes and products (I.e. Acronis)
• Understanding of WLAN, security concepts
• Proven troubleshooting and diagnostic skills
• Strong team player
• Must have experience and ability to explain technical issues to non-technical client representatives
• Must have a valid drivers’ license and a reliable working vehicle
• Ability to take part in on-call rotation

PREFERENCE GIVEN FOR:

» Experience with a ticketing system a plus. » Industry certifications such as: - CompTIA A+

- MCTS/MCP

- MCSE

- CCNA

Experience communicating with Remote Management and Monitoring tools and Network Operating Centers #J-18808-Ljbffr Kinetik IT