Senior WFM Analyst: Forecasting & Data-Driven Call Center
ATI Health
A healthcare services provider in Downers Grove, IL is seeking a highly skilled Senior Workforce Management Analyst. This role is crucial for owning forecasting, capacity planning, and reporting for contact center operations. The ideal candidate will have over 4 years of experience and strong SQL expertise. Responsibilities include analyzing KPIs, developing self-service dashboards, and optimizing staffing. Join us to improve service levels and deliver exceptional patient care. #J-18808-Ljbffr
Vacancy posted 5 days ago
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