Front Desk Supervisor

Front Desk Supervisor

Double Tree by Hilton Independence - Independence, OH 44131

Overview

Position Type Full Time Job Shift First/Day Second/Afternoon Third/Night Category Hospitality - Hotel

Description

BASIC PURPOSE: Supervise the desk clerks to ensure completion of essential duties necessary for an efficient Front Desk operations. ESSENTIAL FUNCTIONS:

• Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. (45%)
• Supervise desk clerks and work load during shift. Complete shift check-lists as specified. (20%)
• Run accurate room status reports in a timely manner and relay necessary information to affected department and individuals. (5%)
• Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to affected departments and individuals. (5%)
• Print cashiers report and verify balances. Verify all banks and deposits accordingly. (5%)
• Monitor key control to maintain hotel security. (5%)
• Respond to guest questions regarding the hotel. Know the lay out of the hotel including all suites, parlors, meeting rooms and all outlets' location and hours of operations. (5%)

NON-ESSENTIAL FUNCTIONS:

• Maintain good working relationships and open lines of communication with all other departments.
• Train, cross-train, and re-train (when necessary) all Front Desk Personnel.
• Assist Front Desk and/or Front Office Manager when necessary.

Qualifications

Knowledge and Skills: Education: High school education or equivalent experience. Experience: 1-2 years supervisory experience in a hotel or other customer relations position. Skills and Abilities:

• Type a minimum of 35 wpm. IBM data entry experience desirable.
• Ability to communicate in English. Second language desirable.
• Ability to achieve positive guest relations and maximize guest satisfaction.
• Ability to handle cash and credit transactions.
• Ability to enforce all company rules and SOPs.
• Supervisory skills.

No. Of employees supervised: Three to four employees

Travel Required: None

Hours Required: 6:30 a.m. - 3:00 p.m. or 2:30 p.m. - 11:00 p.m. or as assigned; scheduled days and times may vary based on need.