Front Desk Supervisor
Twin Tier Hospitality
Front Desk Supervisor
Double Tree by Hilton Independence - Independence, OH 44131
Overview
Position Type Full Time Job Shift First/Day Second/Afternoon Third/Night Category Hospitality - Hotel
Description
BASIC PURPOSE: Supervise the desk clerks to ensure completion of essential duties necessary for an efficient Front Desk operations. ESSENTIAL FUNCTIONS:
- Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. (45%)
- Supervise desk clerks and work load during shift. Complete shift check-lists as specified. (20%)
- Run accurate room status reports in a timely manner and relay necessary information to affected department and individuals. (5%)
- Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to affected departments and individuals. (5%)
- Print cashiers report and verify balances. Verify all banks and deposits accordingly. (5%)
- Monitor key control to maintain hotel security. (5%)
- Respond to guest questions regarding the hotel. Know the lay out of the hotel including all suites, parlors, meeting rooms and all outlets' location and hours of operations. (5%)
NON-ESSENTIAL FUNCTIONS:
- Maintain good working relationships and open lines of communication with all other departments.
- Train, cross-train, and re-train (when necessary) all Front Desk Personnel.
- Assist Front Desk and/or Front Office Manager when necessary.
Qualifications
Knowledge and Skills: Education: High school education or equivalent experience. Experience: 1-2 years supervisory experience in a hotel or other customer relations position. Skills and Abilities:
- Type a minimum of 35 wpm. IBM data entry experience desirable.
- Ability to communicate in English. Second language desirable.
- Ability to achieve positive guest relations and maximize guest satisfaction.
- Ability to handle cash and credit transactions.
- Ability to enforce all company rules and SOPs.
- Supervisory skills.
No. Of employees supervised: Three to four employees
Travel Required: None
Hours Required: 6:30 a.m. - 3:00 p.m. or 2:30 p.m. - 11:00 p.m. or as assigned; scheduled days and times may vary based on need.
Vacancy posted 9 days ago
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