Peer Support Specialist

Peer Support Specialist

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This position works with the clinical team to implement care coordination when requested, which may include Peer Support Specialist as well as other community-based services designed to stabilize the consumer's condition. They collaborate with Care Managers, providers, and community agencies and organizations to facilitate access to and transition between services. The Peer Support Specialist is instrumental in assisting in reducing higher levels of services such as ER admissions or Inpatient psychiatric admissions.

Schedule: Monday through Friday between the hours of 8:00 am to 5:00 pm Eastern Standard Time. A 40-hour work week, the schedule is to be determined by hiring manager upon hire. This position is a field-based position with and home-based office. You will have the flexibility to work from home when not in the field.

Location: Providence and surrounding communities within a 50-mile radius in Rhode Island.

Local travel up to 75% and mileage is reimbursed at current government rate.

Primary Responsibilities:

• Use his/her own Recovery LIVED experience and training to assist families and consumers with defining their Recovery goals, and developing the skills and knowledge needed for the consumer's recovery
• Experience working with consumers that have co-occurring Disorder, i.e., Mental Health and Substance Use Disorder.
• Support the creation and assist with the implementation of a comprehensive Training and Education program with peers, families, Providers and staff
• Establish and maintain strong collaborative relationships with existing Consumer and Family organizations, so members of those organizations become actively involved with Optum/Health Plan activities
• Communicate Plan information to consumers and Consumer-operated organizations and with families and family organizations. In addition to communicating, a wide array of other topics including Clinical policies, analysis of data and Program evaluation
• Identify and outreach to community and leaders of ethnic minority groups to identify and develop programs that are both culturally competent and also use recovery and resiliency
• As directed, serve as a designated member of Internal subcommittees
• Participate in Optum and Health Plan Quality Review processes
• Enable us to communicate effectively with consumers and their families about all aspects of the Mental Healthcare Delivery system as well as their rights and responsibilities
• As requested, provide support to consumer or family members in making needed appointments
• Work with the Clinical Program Managers and the Clinical team to implement intensive, enhanced care coordination when requested, which may include peer support as well as other community-based services designed to stabilize the consumer's condition, including working with the consumer in the development of a WRAP plan and a Crisis plan
• Be available to provide direct support to consumers being discharged from 24-hour care or to refer them to a support group
• Assist and support consumers and family members with Grievance processes
• Collaborate with Care Managers, Providers, and Community agencies and organizations to facilitate access to and transition between services
• Collaborate with Care Managers, providers, and community agencies and organizations to identify consumers who may benefit from peer support.
• Respond to concerns and questions from consumers and families
• Participate in Treatment planning with consumers and families who request that support
• Work with community agencies along with and/or on behalf of consumers and families
• Provide feedback about Treatment planning development based on their interactions with other consumers and families
• Advocate on behalf of the consumers and families
• Provide peer support to consumers and family members at critical points in their treatment process
• Experience working with diverse populations in behavioral health settings
• Enter documentation of all interactions into the documentation platform
• Serve as liaison between Optum, the Health Plan and those who use services
• Recruit and support consumers, parents and family members to participate in all phases of the operation of Optum and the Health Plan, from the Governing Body and Mental Health Advisory Board to Quality Assurance/Performance Improvement (QA/PI) Committees and all other critical initiatives
• Extensive work experience within own function
• Work is frequently completed without established procedures
• Works independently
• Ability to effectively engage, support, and respond to members experiencing acute or severe mental health challenges and/or substance and alcohol use concerns, using empathy, de-escalation, and appropriate intervention strategies. May act as a resource for others
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or GED
• 1 plus year of working knowledge of community resources
• 1 plus year experience with the Medicaid population
• 1 plus year experience demonstrated understanding of the principles of recovery and resiliency and own lived experience
• 1 plus years of demonstrated ability to understand, assess, and respond to the behaviors of individuals experiencing mental health and substance use disorders
• 1 plus year of computer proficiency experience with Microsoft Office (Word, Excel, and Outlook) and be able to access multiple web applications
• Possess active/current Certified Peer Recovery Specialist or Certified Peer Support Specialist) certification in the state of Rhode Island or be able to obtain their certification within 12 months of employment
• Ability to travel 75% of the time within 50 miles of territory assigned and reliable transportation, with a current and non-restricted state of Rhode Island Driver's License and State-required insurance
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Must reside within the state of Rhode Island

Preferred Qualifications:

• Associates degree or higher
• 6 plus months working with diverse populations
• Ability to facilitate training events

Soft Skills:

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care team
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401