Member Experience Specialist - DOWNTOWN BRANCH

Member Experience Specialist - DOWNTOWN BRANCH

YMCA Downtown Branch - Wichita Falls, TX 76301

Overview

Salary Range $10.00 - $13.00 Hourly Position Type Part Time Job Shift Any Education Level High School Travel Percentage None Category Admin - Clerical

Description

POSITION SUMMARY:

Ensure unparalleled service for our valued members, guests, and program participants. Attend promptly to their needs, actively advocating memberships, programs and special events for all departments and branches. Uphold the impeccable standards of the organization's cleanliness. Join us in delivering exceptional experiences that define our commitment to member satisfaction and community engagement

ESSENTIAL FUNCTIONS:

• Provides excellent service to members, guests, and program participants in-person, over the phone, enhancing overall member retention.
• Conduct informative interviews and provide tours tailored to the needs of potential members; proficiently promote and sell memberships
• Foster meaningful connections with members and encourage engagement within the YMCA community
• Effectively manage and resolve membership inquires and escalate complex issues to supervisors as needed
• Adhere strictly to YMCA policies related to member services
• Maintain vigilant oversight of locker room facilities in accordance with established guidelines
• Contribute to the YMCA's membership growth initiatives through proactive engagement and promotion
• Comply with all association and role-specific training requirements to uphold operational standards and personal development
• Demonstrate flexibility by working varying hours and locations as required to meet the needs of the organization
• Any additional duties as assigned by management, supporting the mission, need, and goals of the YMCA

Qualifications

• Certifications required within 60 days of hire: CPR/AED, and First Aid, then thereafter keep current.
• Gallagher and Praesidium required within 60 days of hire, then yearly thereafter.
• Exceptional interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• 2 years of customer service, sales or related experience preferred.
• Basic knowledge of computers.
• Minimum age 18