Staybridge Suites - Front Office Supervisor

Front Office Supervisor

The Staybridge Suites (NE Wichita) is looking for a Front Office Supervisor who assists in managing the daily operations of the front desk to ensure exceptional guest service and efficient hotel operations. This role supports front desk team members, resolves guest concerns, and ensures brand standards are consistently followed to deliver a high level of hospitality.

Responsibilities

• Supervise front desk agents during assigned shifts and ensure smooth daily operations
• Ensure all guests are greeted and assisted in a friendly, professional manner
• Monitor check-in and check-out processes for efficiency and accuracy
• Ensure proper cash handling, billing accuracy, and folio management
• Ensure compliance with hotel procedures, policies, and brand standards
• Handle guest concerns, complaints, and service recovery in a professional and timely manner
• Provide assistance with reservations, room assignments, and special requests
• Ensure VIP guests, Hilton Honors members, and group guests receive appropriate recognition and service

Qualifications

• High school diploma or equivalent required; hospitality or business education preferred
• Minimum 12 years hotel front desk experience required
• Previous supervisory or leadership experience preferred
• Strong customer service and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to work flexible schedules including nights, weekends, and holidays
• Experience with hotel property management systems preferred

Physical Requirements

• Ability to stand for extended periods of time
• Ability to lift up to 25 pounds occasionally
• Ability to perform tasks requiring bending, reaching, and movement around the front desk area