Resident Assistant

Commons Resident Assistant / Floor Assistant / CNA

Hopedale Medical Complex is seeking a compassionate, dependable, and team-oriented Resident Assistant / Floor Assistant / CNA to support residents at the Commons. This position plays an important role in helping residents maintain their independence, dignity, comfort, and quality of life while providing assistance in a safe, respectful, and person-centered environment. The position is primarily based in the Commons and provides an opportunity to cross-train and gain experience in multiple areas of Hopedale Medical Complex. Employees may be asked to provide support in the Hospital or Nursing Home based on organizational needs, staffing, and the employee's training and qualifications. This is an excellent opportunity for someone who enjoys working with older adults, building meaningful relationships with residents, and being part of a collaborative healthcare team.

Schedule & Compensation Night Shift: 6:30 p.m.6:30 a.m. Night Shift Differential: $2.00 per hour Weekend Shift Differential: $2.50 per hour Schedule includes weekends and holidays. Occasional on-call responsibilities may be required based on staffing and operational needs. Shift differentials are paid in addition to the employee's base hourly rate and are subject to HMC's applicable payroll and compensation policies.

Essential Duties and Responsibilities Resident Care and Support Assist residents with activities of daily living (ADLs), including personal hygiene, grooming, mobility, and other personal care needs. Promote resident independence while providing assistance appropriate to each resident's needs and abilities. Provide care in a manner that protects resident dignity, privacy, comfort, and personal preferences. Respond promptly and appropriately to resident needs and requests. Assist residents with scheduled wake-up support and other routine needs. Provide companionship and engage residents in meaningful conversation and activities. Observe residents for changes in condition, behavior, or overall well-being and promptly report concerns to the appropriate healthcare staff.

Dining and Household Support Serve meals and assist residents during dining as needed. Clean and maintain dining areas following meals. Change resident linens according to established schedules. Distribute clean towels and other resident supplies. Assist with maintaining clean, safe, and organized resident and common areas. Support housekeeping activities as assigned.

Medication and Documentation Provide medication reminders in accordance with facility policies, procedures, and applicable regulations. Medication administration may only be performed by individuals who are appropriately certified, authorized, and permitted to perform the task within their scope of practice and HMC policy. Maintain accurate daily logs and documentation of resident activities, observations, and services provided. Communicate resident needs and concerns to the appropriate members of the care team.

Resident Transportation and Assistance Escort residents to ancillary services, including laboratory, imaging, therapy, and other services within Hopedale Medical Complex. Assist residents with safe mobility and transfers within the scope of training and assigned responsibilities. Follow established safety procedures when assisting or transporting residents.

Customer Service and Communication Provide courteous, respectful, and compassionate service to residents, families, visitors, and HMC staff. Answer telephones and assist with basic administrative duties when needed. Maintain confidentiality and protect resident and patient information in accordance with HIPAA and HMC policies. Work collaboratively with the Commons team and other healthcare professionals.

Cross-Training and Department Support One of the benefits of this position is the opportunity to cross-train and develop skills in different areas of Hopedale Medical Complex. Cross-train in other HMC departments as assigned and based on training and qualifications. Provide support to the Hospital or Nursing Home when staffing or organizational needs arise. Adapt to different patient and resident populations, workflows, and care environments. Demonstrate flexibility and willingness to learn additional responsibilities. Work collaboratively with staff across departments to support safe, quality patient and resident care.

Required Qualifications High school diploma or equivalent. Ability to read, write, and communicate effectively. Basic computer and documentation skills. Ability to follow written and verbal instructions. Ability to work independently while also functioning effectively as part of a healthcare team. Strong interpersonal and customer service skills. Dependable attendance and punctuality. Ability to maintain confidentiality and demonstrate professionalism when working with residents, families, and staff. Ability to perform the essential functions of the position, with or without reasonable accommodation.

Preferred Qualifications Current CNA certification. PCA, HHA, or other applicable direct-care certification or training. Previous experience working with older adults, residents, patients, or individuals requiring assistance with daily living activities. Previous experience in assisted living, long-term care, hospital, healthcare, or residential care. Experience working in a team-based healthcare environment. Willingness to cross-train and work in multiple HMC departments.

Physical Requirements The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions. Frequently (3466% of the time): Standing, walking, bending, reaching, stooping, pushing, pulling, and assisting residents with mobility and personal care. Occasionally (1133% of the time): Lifting and carrying items weighing up to 50 pounds, assisting with transfers and repositioning, and transporting supplies or equipment. Ability to safely assist residents with mobility, transfers, toileting, and other activities of daily living within the scope of training and assigned responsibilities. Ability to communicate effectively with residents, families, visitors, and healthcare staff. Ability to respond appropriately to resident needs and emergency situations.

Work Environment The primary work location for this position is the Commons, with potential assignments and cross-training opportunities in the Hospital and Nursing Home based on staffing needs and the employee's training and qualifications. The employee will have frequent interaction with residents, families, visitors, and members of the interdisciplinary healthcare team. The work environment requires compassion, patience, flexibility, teamwork, and the ability to respond appropriately to changing resident needs. The employee may be exposed to infectious diseases, bodily fluids, cleaning products, and other healthcare-related hazards. Appropriate personal protective equipment (PPE) will be provided and must be used in accordance with established policies and procedures.

Background Check and Drug Screen All HMC employees are required to successfully complete applicable federal and state background checks and a pre-employment drug and alcohol screening. HMC's drug screening process includes testing for substances prohibited under HMC policy, including cannabis (THC), consistent with applicable law and organizational requirements.

Equal Employment Opportunity Hopedale Medical Complex is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, military status, or any other characteristic protected by applicable federal, state, or local law.

Hopedale Medical Complex