Customer Success Manager
Health Care Software
The Role
Raydar is recruiting for this role on behalf of our client. Help clinician customers adopt and use a software platform, owning onboarding, customer communication, and the operational details of ongoing success.
What You'll Do
- Guide clinicians through onboarding, training, and continued engagement.
- Coordinate scheduling, follow-ups, records, and internal workflows.
- Create training guides and learning resources.
- Monitor use and engagement and share meaningful trends.
- Translate clinician feedback into product and customer success improvements.
What We're Looking For
- 3 to 8 years in a customer-facing or operational role at a technology company.
- Experience in an early-stage, high-growth startup.
- Ability to learn complex workflows and organize detailed operational work.
- Comfort learning tools such as HubSpot, Canva, and Airtable.
- Warm, clear communication and skill in de-escalating customer issues.
- A personal interest in healthcare and the needs of clinicians.
Bonus Points
- Healthcare AI startup experience.
Benefits
- Health, dental, and vision insurance.
- Unlimited paid time off.
- 401(k).
Location And Work Model
- Hybrid role in San Francisco.
Compensation, As The Posting Describes It
- Equity: Competitive equity.
- A variable performance bonus is tied to account retention.
Vacancy posted 5 days ago
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