Business Systems Administrator

Professional & Technical Services Position

This State of Maine position provides professional services work key role in analyzing and evaluating complex department-wide systems focusing on program functions and organizations. The position is responsible for developing improvement in existing operations, data, and/or designing new organizational processes. Responsibilities include gathering user information, identifying organizational needs, planning work, and gaining support from strategic stakeholders. Responsibilities also include managing one or more steps in the systems project life cycle related to planning the work, managing the systems work plan, and ensuring timely and quality services. Work includes maintaining and updating business systems to support continuous process improvement.

Typical duties for this position include:

• Coordinates systems operation planning and evaluation, and redesigns systems projects in order to ensure current and new projects meet goals and objectives.
• Analyzes user problems and agency operations in order to develop operational requirements for proposed or revised processes including cost and time estimates for future phases.
• Collects project data, maintains schedules, and considers budgets and resource information in order to ensure systems meet agency business needs.
• Tracks, coordinates, and facilitates agency projects, budget schedules, and directly related resource use in order to monitor and expedite improvements in agency business systems.
• Facilitates timely communications with program managers, outside contractors, and other stakeholders in order to discuss business problems, corrective action plans, and related organizational issues.
• Facilitates the development of performance measures; integrates performance measures into business processes; and tests, audits, and validates system improvements in order to administer and monitor system changes.
• Reviews, analyzes, and designs systems training data and process performance; and identifies issues with business systems in order to plan and implement training programs with agency employees.
• Identifies information system problems impacting program performance and coordinates these problems with vendors and/or IT personnel in order to integrate information system and program operation solutions on an ongoing basis.
• Proactively utilizes corrective action methods and techniques in order to refine and adapt necessary operational changes within systems.

Minimum Qualifications:

To qualify, your background must show a five (5) year combination of education, training, and/or professional experience in project management, systems analysis, business analysis, program specialty, or related field.

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