Customer Service Representative

Job Description

Job Description

Salary:

Customer Service Representative (HVAC & Plumbing)

Join the PV Heating, Cooling & Plumbing Team!

At PV Heating, Cooling & Plumbing, exceptional customer service is at the heart of everything we do. We're looking for a friendly, organized, and customer-focusedCustomer Service Representative to join our growing team.

As the first point of contact for our homeowners, you'll play a key role in delivering an outstanding customer experience by scheduling appointments, answering questions, coordinating service requests, and supporting our technicians through the ServiceTitan platform. If you enjoy helping people, thrive in a fast-paced environment, and want to grow with a company that invests in its employees, we'd love to meet you!

What We're Looking For

Our ideal candidate is dependable, detail-oriented, and enjoys working with both customers and teammates. You remain calm under pressure, communicate effectively, and take pride in providing exceptional service.

Pay:
$18.00$24.00 per hour (based on experience)

Location: In-Office/ Doraville

Schedule: Full-Time & Part-Time Opportunities Available

• 8:00 AM 5:00 PM
• 10:00 AM 7:00 PM
• 11:30 AM 8:30 PM

Qualifications

• Previous HVAC or Plumbing Customer Service Representative experience required
• Experience using ServiceTitan or similar CRM/dispatch software preferred
• Outstanding verbal and written communication skills
• Strong customer service and conflict resolution abilities
• Highly organized with excellent attention to detail
• Ability to multitask in a fast-paced office environment
• Comfortable learning new technology and computer systems
• Knowledge of local geography and scheduling logistics is a plus
• Team-oriented with a positive, professional attitude
• High school diploma or equivalent

What You'll Do

• Serve as the primary point of contact for customers via phone, email, and text.
• Schedule HVAC and plumbing service appointments while maximizing technician efficiency.
• Complete a minimum of 100 outbound calls per day to follow up on leads, schedule maintenance, and provide exceptional customer care.
• Create and manage customer accounts, memberships, and daily tasks within ServiceTitan.
• Assist customers by answering questions, resolving concerns, and escalating issues when appropriate.
• Maintain accurate customer records and documentation.
• Coordinate with dispatch, technicians, and the inside sales team to ensure a seamless customer experience.
• Process payments and assist with additional administrative tasks as needed.

Why Join PV Heating, Cooling & Plumbing?

• Full-Time and Part-Time opportunities
• Ongoing paid training and professional development
• Career growth opportunities within a growing company
• Supportive, team-oriented culture
• Fast-paced environment where every day is different
• Work for a company that values integrity, accountability, and exceptional customer service

At PV Heating, Cooling & Plumbing, ourC.A.R.E.S. values guide everything we do. We're committed to creating an environment where our employees can grow professionally while making a meaningful impact on our customers every day.

Disclaimer: By submitting your application, you authorize PV Heating, Cooling & Plumbing to contact you by phone, email, and text regarding current and future employment opportunities.