Autism Clinic Service Coordinator

Service Coordinator

This is a great opportunity to join an Arizona Top Workplace, non-profit organization, that truly cares about people and offers great professional development and internal job growth! Do you want to know you're making a difference in the lives of families and children affected by autism? Join our team as a Service Coordinator and you'll get a chance to work hard to help families and grow with purpose!

SCHEDULE: This is a full-time position. The anticipated schedule is M-F 7am-3pm. COMPENSATION: Starting pay range is $23-$26/ hour DOE + Scheduled Raise Program LOCATION: "East Valley Center" in Mesa, AZ

We're currently looking for a highly skilled, detail-oriented administrative professional who will assist AZA Operations by supporting staff and clients via a variety of administrative responsibilities and duties, including scheduling, staff and client onboarding, and general clinic operational support. The Service Coordinator's primary responsibility is to coordinate scheduling between client families and clinical staff on our ABA, Speech, and Occupational Therapy Services Departments to ensure capacity goals are met and that daily schedule changes are communicated and updated in a timely manner.

Job Duties:

• Assist the assigned program leaders in maintaining optimal client enrollment
• Coordinate daily changes to schedules to avoid gaps in services when clients or staff are tardy or absent
• Coordinate room assignments for clients and communicate them with staff
• Keep up-to-date appointment information in practice management systems and other databases, as needed
• Work with the Supervisor or Manager to monitor and optimize authorization utilization
• Attend meetings to plan for scheduling, utilization, and staff or client on and off-boarding
• Initiate on-boarding activities for all new clients within the assigned program
• Maintain regular contact with onboarding families and follow up regularly until all onboarding items are collected
• Perform data entry tasks to prepare new clients to begin services
• Collaborate with Family Support, Billing, and the Clinical Teams to coordinate the start of services
• Communicate and collaborate with clients and staff to provide high quality service coordination and resolve challenges efficiently and effectively
• Participate in follow-up processes to ensure that families and staff are adequately supported by AZA United
• Working with Administrative Team, Program Team, and Outreach Team to implement and improve systems related to scheduling and high-quality staffing for client programs
• Support clinical staff as needed (e.g. bring materials, bathroom break, etc.)
• Answer phones, provide information, route calls, take messages, etc.
• Coordinate clinic tours for new clients with the location's Senior Clinical Supervisor
• Open and/or close the clinic depending on work schedule
• Be available to assist with Clinic Front Desk duties in the absence of other staff

Experience & Qualifications:

• GED required; College degree or equivalent relevant experience preferred
• Minimum of 1 year in a similar administrative role
• Administrative experience with funding sources preferred (AHCCCS, DDD, insurance, etc.)
• Successful experience in a role that required strong organizational skills and a high attention to detail
• Proven ability to communicate effectively with tact and perspective across diverse populations
• Strong ability to multi-task, independently plan and organize own activities to prioritize daily workloads
• High competence in Microsoft Office products (Outlook, Teams, etc.) and EMR systems
• Knowledge of autism spectrum disorders, systems of care, treatments and services, etc. preferred
• Must be able to successfully pass a fingerprint clearance check, and other related hiring requirements
• Must have reliable transportation, valid car insurance, and registration

Benefits:

• A competitive salary + participate in our Scheduled Raise Program up to 2x/year
• An excellent comprehensive health benefits package that includes health, dental and vision, pet insurance, employer contributions to your health savings account, company paid Short-Term/Long-Term Disability, and employer-paid basic life insurance
• Student Loan Forgiveness: As a non-profit organization, your employment (when consistently working at least 30 hours a week) meets requirements under the Public Service Loan Forgiveness program (for student loan forgiveness). For more information you can visit
• A 401K plan with up to 4% match after one year of service
• Generous paid sick time and PTO, and 12 Paid Holidays
• Paid Maternity/Paternity Leave

Autism knows no race, religion, gender, or identity. We need and value diversity and inclusion in our workforce in order to fully support our families. AZA welcomes applicants of any race, age, religion, gender, identity, or any other aspect which makes you unique.