Configuration Specialist

HighGear Configuration Specialist

HighGear – Frederick, MD

HighGear is adding a junior-level position to our Configuration Services team to help build the next generation of implementation talent as we grow. This role of Configuration Specialist will work alongside an experienced colleague and our customers to gather requirements, design solutions, and implement them using HighGear. You will work directly with customers, support, and sales, learning to translate business needs into HighGear-powered solutions under the guidance of a senior team member.

About HighGear

HighGear is an AI-enabled visual workflow platform designed from the ground up to meet the rigorous requirements of the world’s most highly regulated industries. We help large organizations in finance, energy, government, defense and manufacturing dramatically improve visibility, accountability, and manageability of complex, long running and critical processes. We are profitable and growing rapidly with a focused team that leverages our technology and AI to outperform much larger competitors.

Why Join HighGear

Based in beautiful downtown Frederick, Maryland, we're proud to call this vibrant, historic city home. Frederick has a growing tech sector and an outstanding quality of life that helps us attract and retain top talent. We live by our values:

• Passion in pursuit of excellence and in commitment to customer success
• Humility in decency towards all and in respect for those we serve
• Teamwork in personal growth, in positive relationships and in productive collaboration
• Integrity in our words, in our choices and in our actions

What We Offer

• Structured mentorship from an experienced Configuration Specialist as you build deep product and implementation expertise.
• Salary range of $60,000–$80,000, based on experience.
• Opportunity to grow within a critical function of a profitable, growing SaaS company serving global leaders.
• Competitive benefits and an upscale work environment with a high-commitment team and excellent morale.

Key Responsibilities

• Work with an experienced colleague and our customers to gather and refine requirements.
• Build estimates and write proposals.
• Design and implement complete solutions using HighGear.
• Test new solutions before and after they’re deployed to customers.
• Troubleshoot configuration problems.
• Partner with our support team to help resolve customer issues.
• Work with our sales team to help demonstrate HighGear’s value to prospects during the sales process.

What Success Looks Like (First 6–12 Months)

• Actively contribute to requirement-gathering and solution design on multiple customer projects alongside your mentor.
• Build enough proficiency in HighGear configuration to independently handle smaller projects with minimal oversight.
• Produce accurate estimates and well-written proposals that support signed statements of work.
• Develop strong troubleshooting instincts, resolving configuration issues with decreasing need for escalation.
• Earn the trust of customers and colleagues through consistent, professional communication.

Requirements

• 2+ years of experience (or equivalent education) as a business analyst, software implementer, or consultant.
• Experience with requirement gathering, system design, system implementation, documentation, and report building.
• Able to work under pressure, while managing your own workload so high-pressure situations are rare.
• Able to focus and work effectively even with multiple projects in the queue.
• Sufficiently professional to interact with customers alongside an experienced colleague.
• Able to identify which details matter and ask the right questions, rather than simply doing the first thing a customer asks for.
• Able to design complete solutions, not just individual pieces.
• Must be willing to work in the Frederick office.
• Must be willing to travel as needed.
• Must be a US citizen or permanent resident.

Preferred

• Experience with business process modeling.
• Proposal writing experience.
• Project management experience.
• Customer support experience.