Customer Account Specialist

Customer Account Specialist

Founded in 1966, Durham Exchange Industries, Inc. (DECI) is a respected nonprofit organization based in Durham, North Carolina with a mission to help people with vocational disabilities achieve a sense of self-worth by optimizing their potential to earn competitive wages through work. We do this through hands-on job training, vocational evaluation, employment placement, and long-term support, both within DECI and in the broader community.

DECI operates as a self-supporting social enterprise, partnering with local, national, and international customers to provide dependable production, logistics, and support services. Revenue from these commercial operations is reinvested directly into our programsfueling job training, employment services, and individualized support for the people we serve.

Our workplace culture is inclusive, collaborative, and purpose-driven. Employees at DECI are more than team membersthey are part of a mission that strengthens individuals, families, and the Durham community. Every role contributes to building pathways to employment, independence, and long-term success.

If you're looking for a career where your work has real impact, where your skills support both business excellence and human potential, and where inclusion is more than a valueit's a daily practice - DECI is a place where purpose and profession meet.

About the Role

The Customer Account Specialist plays a key role in ensuring seamless communication between customers and internal teams. This position supports day-to-day operations by coordinating production schedules, managing customer accounts, and maintaining accurate inventory and order information. Success in this role requires strong organization, attention to detail, and the ability to balance multiple priorities in a collaborative, mission-driven environment.

What You'll Do

• Act as the primary liaison between customers, production, and warehouse teams
• Coordinate production schedules to meet customer needs and deadlines
• Manage customer inquiries (orders, status, returns, shortages, adjustments)
• Enter and track orders, ensuring accurate inventory movement and shipping
• Monitor inventory levels and coordinate replenishment
• Document customer feedback and support complaint resolution (including CAPA)
• Generate reports and maintain accurate production and customer records
• Support ISO quality systems (internal auditing/document control)
• Assist with process improvements and provide team support as needed

Requirements

What You Bring

• Associate's/Bachelor's degree or 5+ years relevant experience
• Background in customer account management, inventory, or purchasing
• Strong communication, organization, and problem-solving skills
• Ability to prioritize, manage time, and work independently
• Detail-oriented with analytical and inventory tracking experience

Skills & Abilities

Computer Skills: Exceptional Microsoft Office (Word and Excel) skills required; comprehensive knowledge in the use of spreadsheets.

Other Requirements: U.S. Citizen or U.S. work qualification; Reliable Transportation