Level 1 IT Support Technician -- Dental Industry Focus
DDS Tech Pro
Job Description
Job Description
Location: Cypress, TX (Travel to client offices required)
Job Type: Full-Time
About Us
DDS Tech Pro is a managed IT services provider specializing in dental practices throughout the Greater Houston area. We pride ourselves on exceptional customer service, building long-term client relationships, and helping healthcare offices stay secure and productive.
What You'll Do
As a Level 1 IT Support Technician, you'll be the first point of contact for our clients, solving everyday technology issues both remotely and onsite.
Responsibilities include:
- Answering help desk calls and documenting support tickets
- Troubleshooting Windows PCs, printers, and basic networking issues
- Installing and configuring workstations and peripherals
- Supporting Microsoft 365, Active Directory, and common business applications
- Escalating complex issues to senior technicians
- Traveling to client offices for onsite support
- Participating in an on-call rotation
What We're Looking For
- 1–3 years of IT support experience
- Excellent customer service and communication skills
- Strong troubleshooting and problem-solving abilities
- Experience with Windows, Microsoft 365, and basic networking
- Valid driver's license and reliable transportation
- Ability to lift up to 50 lbs.
- A+ and/or Network+ certification is a plus
Why Join DDS Tech Pro?
- Work with a growing, established MSP specializing in healthcare IT
- Variety of environments—every day is different
- Opportunities to learn from experienced engineers and grow your technical skills
- Team-oriented culture with room for advancement
- Competitive pay and benefits
If you enjoy solving problems, helping people, and building a career in IT, we'd love to hear from you.
Company DescriptionDDS Tech Pro is a white-glove tier IT specialist that has carved their niche as the premiere dental IT support company in Houston for over 18 years. Currently providing support to over 1900 active users, DDS Tech Pro assists their users with everything technology related to ensure their dental practices are running smoothly.
Company Description
DDS Tech Pro is a white-glove tier IT specialist that has carved their niche as the premiere dental IT support company in Houston for over 18 years. Currently providing support to over 1900 active users, DDS Tech Pro assists their users with everything technology related to ensure their dental practices are running smoothly.
Vacancy posted 9 days ago
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