Quality Assurance Technician II, Manufacturing Operations

Job Description

Job Description

Step into a day that moves product quality forward

You start your shift on the production floor, scanning dashboards and control charts to spot trends before they become issues. A process audit leads to a quick huddle where you walk the team through a 5-Why. Later, you verify CTQs, update line metrics, and coach associates on error-proofing. In the afternoon, you dig into supplier data, escalate a corrective action, and document findings from a plant trial—closing the loop with a clear, data-backed report. Safety is woven through it all, as you model OSHA-aligned practices and help cultivate a culture where quality and safety go hand-in-hand.

The impact you’ll make

• Provide hands-on quality support in a multi-shift, high-volume environment; build a customer-first quality mindset using data capture, process monitoring, root cause analysis, and corrective action.
• Champion a strong safety culture and support training and policy adherence aligned to OSHA to prevent workplace injuries.
• Execute quality management system audits along with process and product audits.
• Lead structured RCAs and drive corrective actions to closure.
• Maintain line-level quality dashboards/metrics and engage in regular quality reviews.
• Oversee and verify CTQs, SPC, and error-proofing controls across operations.
• Collect, analyze, and communicate quality data; participate in cross-functional improvement projects.
• Train plant associates on QMS and TQM concepts and best practices.
• Identify, report, and escalate supplier quality issues; manage supplier RCAs and follow-up actions.
• Participate in plant trials, produce concise reports, and recommend improvement ideas.
• Advance site-wide continuous improvement to raise customer quality performance.
• Support SSB corporate quality initiatives and standards.

How you’ll deliver

• Process control methods: SPC, error-proofing, monitoring, and process improvement.
• Use of measuring tools: calipers, tape measure, and carpenter’s square.
• Auditing skills from execution to reporting and corrective action tracking.
• A results-driven mindset with strong urgency.
• Root cause methodologies: 5-Why, fishbone, A3, and QPS.
• Focus on supplier quality, internal quality KPIs, and employee quality training.

Core competencies

• Results Focus; Project Management; Teamwork
• Quality; Problem Solving/Analysis; Continuous Improvement
• Productivity Improvement; Process Excellence
• Organized, logical, and process-oriented thinking
• Clear written, verbal, and presentation skills
• Customer focus; Adaptability; Drive for continuous improvement

What you bring

Required

• High school diploma or GED
• 1–3 years in manufacturing
• 2–3 years in a quality role
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Ability to read, write, and speak English
• Age 18 or older

Preferred

• Associate’s degree in Manufacturing, Quality, Statistics, Engineering, Business, or related field
• Lean training/certification
• Certified Six Sigma Yellow or Green Belt (or willingness to pursue)

Your collaboration network

Plant Manager; CI & QA Manager; Material Manager; Production Manager; Production Supervisors; Maintenance Techs; Production Scheduler; HR

Your toolkit

You should be proficient in:

• Troubleshooting
• 5-Why (Root Cause Analysis)
• Kaizen
• Manufacturing environment experience
• Microsoft Excel

Machines & technologies you’ll use:

• Coordinate Measuring Machine (CMM)
• Calipers and Micrometers
• Quality Control Software

Rewards

Compensation: $25.00 - $28.00 per hour. Pay will be determined based on experience, education, and certifications.

Why work at Serta Simmons Bedding?

Join a winning, diverse team dedicated to helping people sleep better. Access inspiring career paths, competitive benefits, and the chance to shape the future of sleep.

Benefits and Perks (USA, Salary non-union - optional)

• Health, Dental, and Vision
• Annual employee HSA contribution
• 401(k) with company match
• Paid Time Off / Vacation
• 12 company holidays
• Sick days
• Company-paid short- and long-term disability
• Paid parental leave
• Discount programs, including Friends and Family discounts
• Referral Bonus
• Tuition Reimbursement