Cybersecurity and Applications Engineer - Non-Profit Healthcare

Who We Are:
Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Job Summary:
Union: No
Union Name: None
Patient Facing: No

Boston Health Care for the Homeless Program (BHCHP) is a nonprofit, federally qualified health center dedicated to ensuring that individuals and families experiencing homelessness in Greater Boston have access to the highest quality health care. Our mission centers equity, dignity, and compassionate care for every patient we serve.

The Cybersecurity and Applications Engineer is a mid-level technical role responsible for maintaining and improving the organization’s IT environment across business applications, cybersecurity operations, and end-user support. This role provides technical leadership for application implementations and enhancements, serves as an escalation point for complex technical issues, and contributes significantly to cybersecurity initiatives including access governance, data hygiene, and risk reduction.

This position is ideal for a well-rounded IT professional who enjoys balancing hands-on support, systems ownership, and security-focused operational work in a collaborative, small-team environment.

Responsibilities:
Applications & Systems Ownership:

• Act as technical owner for select business applications and SaaS platforms
• Lead or support implementation of new systems, upgrades, and integrations
• Partner with business stakeholders to gather requirements and translate into technical solutions
• Manage vendors and support relationships for key platforms
• Support data integrity, reporting, and system optimization efforts

Cybersecurity Operations:

• Perform user access reviews, account lifecycle management, and permission cleanup
• Support data classification, retention, and cleanup initiatives
• Assist with implementation and administration of security tools and policies (e.g., endpoint protection, identity management, DLP)
• Monitor and respond to security alerts in collaboration with internal or external partner
•   Contribute to security awareness and best practices across the organization
• Participate in audits, risk assessments, and compliance-related activities

IT Support & Operations (Level II/III):

• Serve as escalation point for complex technical issues across endpoints, systems, and applications
• Troubleshoot and resolve advanced hardware, software, and connectivity problems
• Maintain documentation and standard operating procedures
• Monitor system performance and reliability; proactively address issues

Additional Responsibilities:

• Act as technical lead on small-to-medium IT projects
• Identify opportunities to automate repetitive tasks and improve operational efficiency
• Support IT documentation, asset management, and change management processes
• Collaborate closely with broader IT team to prioritize and execute initiatives
• Participate in IT Team on-call rotation duties to support systems outside of normal business hours (1 week approximately every 2 months)

Qualifications:
Required:

• 3–6 years of experience in IT support, systems administration, or IT operations
• Strong troubleshooting skills across Windows endpoints, networking basics, and SaaS platfor
•   Experience supporting and administering business applications (e.g., Microsoft 365 or similar ecosystems)
• Working knowledge of core cybersecurity practices (IAM, endpoint security, least privilege, data protection)
• Ability to manage multiple priorities and work independently in a small team environment

Preferred:

• Exposure to compliance frameworks (e.g., HIPAA, SOC 2, NIST)
• Scripting or automation experience (PowerShell, Python, etc.)
• Prior experience participating in system implementations or migrations

Other Requirements:

• Strong problem-solving and analytical thinking
• Ability to communicate technical concepts to non-technical stakeholders
• Ownership mindset with attention to detail
• Adaptability in a dynamic, multi-functional role
• Interest in growing cybersecurity expertise

Compensation and Benefits:

• The compensation increases based on years of experience and ranges from $68,460 - $109,536 annually.
• BHCHP full-time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more.  Benefits are prorated for part-time employees.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.