Administrative Support Technician

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Description

GENERAL STATEMENT OF JOB This is the second of four levels in the Administrative Support series. Incumbents provide routine, and some non-routine clerical support to a department or function. Responsibilities may include collecting and reviewing data; calculating non-routine payments; scheduling meetings and appointments; making travel arrangements; updating and maintaining records and data; providing information to the public; dispatching work crews; establishing and maintaining filing systems; creating documents and correspondence; and performing the duties of the lower level. ***PLEASE NOTE: THIS POSITION WILL REMAIN OPEN THROUGH MARCH 25, OR UNTIL FILLED.***

Example of Duties

SPECIFIC DUTIES AND RESPONSIBILITIES Essential Functions

• Answers the telephones and works at the front desk.
• Organizes and maintains files, which includes establishing and maintaining filing systems; creating and maintaining confidential department/employee files; filing documents alphabetically, numerically, or by other prescribed methods.
• Composes a variety of standard and/or specialized correspondence, reports, documents, applications, forms, violations, memos, and/or other applicable materials.
• Makes travel arrangements; reviews and reconciles travel expenses; ensures compliance with travel policies.
• Collects and reviews data for accuracy and reasonableness.
• Calculates, accepts, and receipts non-routine payments.
• May dispatch work crews for on-site projects.
• Performs other work as required.

Typical Qualifications

MINIMUM EDUCATION AND TRAINING Education and Experience

• High school graduate or equivalent and one year of office experience.
• An equivalent combination of education and experience sufficient to perform the job's essential duties.

License and Certifications

• Some positions may require certification in their area of responsibility.

Supplemental Information

MINIMUM QUALIFICATIONS AND STANDARDS REQUIRED

Knowledge, Skills, and Abilities: Knowledge of:

• Modern office procedures and equipment.
• Recordkeeping principles.
• Basic mathematical concepts.
• English language, grammar, and punctuation.
• Filing systems.
• Customer service principles.
• Computers and related software applications.

Skill in:

• Maintaining records and files.
• Performing mathematical calculations.
• Applying policies and procedures.
• Preparing reports.
• Providing customer service.
• Using proper English, grammar, punctuation, and spelling.
• Maintaining databases.
• Composing, proofreading, and editing documents.
• Using computers and related software applications.
• Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the public, etc. sufficient to exchange or convey information and to receive work direction.

Physical Requirements: The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required:

• Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, paticularly that of fingertips.
• Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Handling: Picking, holding, or otherwise working, primarily with the whole hand.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination sound.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. It occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Mental Acuity: Making rational decisions through sound logic and deductive processes.
• Pulling: Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.
• Pushing: Using upper extremities to press against something with steady force to thrust forward, downward, or outward.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Standing: Particularly for sustained periods of time.
• Stooping: Bending body downward and forward yby bending spine at the waist> It occurs at a considerable degree and requires full motion of the lower extremities and back muscles.
• Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Visual ability 1: sufficient to perform an activity like preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
• Walking: Moving about on foot to accomplish tasks, particularlyfor long distances or move from one work site to another.