911 Senior Police Telecommunicator (SPTC)

Senior Police Communicator Applications accepted from: ALL PERSONS INTERESTED Job Classification: SENIOR POLICE TELECOMMUNICATOR Posting Number: 25407 Division: EMERGENCY COMMUNICATIONS Reporting Location: 5320 NORTH SHEPHERD Workdays & Hours: VARIOUS SHIFTS/ROTATING HOURS Subject to change DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS Performs law enforcement services by receiving, processing and transmitting public safety information and criminal justice data for the agency using a computer-aided dispatch system, digital radio system, and other modes of communications to accomplish duties. Dispatches calls for service of reported incidents to police patrol units within Departmental time standards following policies and procedures. Constantly monitors all activities of field police units to help ensure unit availability and officer safety. Maintains a professional demeanor when coordinating with other dispatchers, divisions, citizens and/or other agencies as required. Demonstrates outstanding communication skills and record-keeping duties relative to law enforcement and emergency service/public safety applications. Responds to inquiries and/or provides information relative to service incidents; provides information to other dispatchers, Divisions, or Agencies in accordance with department and division policy. Able to multi-task duties and maintain a calm, professional demeanor while working under stressful situations. Employees may be required to work overtime. This position is considered an "Essential Employee" during times of severe weather or other emergency conditions for the continued operation of critical functions and for special emergency preparedness functions. Will perform all duties as assigned. WORKING CONDITIONS The position is physically comfortable; the individual has discretion about walking, standing, etc. Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required. If applicable, the applicant's past performance evaluations, past and present supervisory recommendations, and/or Internal Affairs complaint history will be reviewed and considered. Minimum Requirements EDUCATIONAL REQUIREMENTS Requires a High School Diploma or a GED EXPERIENCE REQUIREMENTS Two (2) years of Customer Service experience. SUBSTITUTION Forty-eight (48) semester hours of college credit, in any area of study, from an accredited college or university may be substituted for two years of experience. OR Completion of an approved Texas Commission on Law Enforcement (TCOLE) curriculum Telecommunicator licensing course from an accredited college or university may be substituted for two (2) years of experience. Ability to multi-task high volumes of calls for service while maintaining a calm, professional demeanor and working under stressful situations. LICENSE REQUIREMENTS Must provide certification of successful completion of, or complete within one year of employment, the Basic Telecommunicator proficiency certification per Texas Commission on Law Enforcement (TCOLE) requirements; and successfully complete a telecommunicator training program. Benefits The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: Medical Dental Vision Wellness Supplemental Insurance Life insurance Long-term disability Retirement pension 457 deferred compensation plan Employee Assistance Program 10 days of vacation each year 13 city holidays, plus one floating holiday Compensable Sick Leave Personal Leave Flexible schedules Hybrid-Telework for eligible positions Professional development opportunities Transportation/parking plan Section 125 pretax deductions Dependent Care Reimbursement Plan Paid Prenatal, Parental and Infant Wellness Leaves Healthcare Flexible Spending Account