HVAC Equipment Commissioning Manager

Job Overview The Equipment Commissioning Manager (EqCM) supports the Equipment North America (EqNA) organization on startup, warranty, and coordination with all other service needs. Responsibilities Supports EqNA sales during project estimate by specifying, if given, service can be performed as an S/R or if a Service Mechanical project will need to be secured (determine based on the duration, size and complexity of the project, as well as the need for project management). Provides custom quote for service items outside of Program, Commission, Adjust, and Train (PCAT) policy. When the EqNA contract is secured and warranty expectations are confirmed by the Systems Application Engineer (SAE), verifies that the branch has the necessary service technicians trained to work on the identified equipment and coordinates with Truck Based Service Manager (TBSM) to send technicians for training as appropriate and/or necessary with the guidance and support of the BSM. Attends RTO meetings when requested on complex projects or projects sold with Planned Service Agreement (PSA) and identifies any service/warranty scope concerns. If the PSA is part of the contract, validates the details of the PSA to the SAE/Agent Project Owner to include project submittals and provides documentation as needed. Conducts weekly service turnover meetings with SAEs and Branch Operations Manager (BOM) to coordinate and monitor all current and future service scopes for EqNA business and provides feedback and status to EqNA Operations Team. Works with the customer to introduce Connected Service capabilities. Coordinates with the EqNA Customer, directly, for all scheduled work and schedule changes. Works with CRC and SAE to verify asset record created in NxGen and are assigned to the correct site for future SRs/quotes. Works with CRC and technicians for delivery related to FOB Destination and provides communication back to the SAE and Customer as required. Verifies that indicated warranty shows correctly in warranty navigator; if there are any discrepancies, works with SAE and Warranty Admin team to address. Monitors any Long-Term Storage (LTS) requirements and coordinates with SAE and customer. Promotes Pronto Forms utilization by customers for pre‑start up checklist and by technicians for startup, unit inspections, and warranty work. Ensures startup is completed or resolves any issues to complete startup work and provides customer with startup documentation. Ensures startup dates are entered for the assets in NxGen and all equipment started by service is properly registered in Warranty Navigator. Works with CRCs to ensure all SRs are invoiced promptly upon scope completion. Acts as a first point of contact for warranty requests for EqNA customers, working with CRC and Warranty Service Coordinator (WSC) to ensure technicians are dispatched promptly and claims are filed. Works to escalate and resolve issues preventing service warranty work from being completed (includes parts and resources availability) and works with product technical support as necessary to accelerate cash collections. Facilitates technical support for EqNA customers as appreciated and necessary. Qualifications – Required 10 plus years of HVAC equipment knowledge, industry or technical engineering or construction experience. Experience with Microsoft Office suite, emphasis on Word, Excel, Outlook, Adobe Writer, and basic Windows operating system environment. Ability to work independently and as part of a team. Excellent verbal and written communication skills. Strong interpersonal and collaborative skills. Good conflict resolution skills. Ability to positively represent Johnson Controls and communicate with others at varying technical levels. Demonstrated ability to simultaneously manage a large and diverse number of projects with professionalism, cooperation and persistence. Demonstrated ability to maintain organizational and attention to detail. Qualifications – Preferred BA degree in Engineering or Construction. Proficiency with MS Office Suite. Salary Hirring salary range: $95,000 – 135,000 USD. Salary determined by education, experience, knowledge, skills, and abilities, internal equity, and market data. Benefits Competitive base salary and comprehensive bonus program. Three weeks paid vacation, holidays, sick time, and PTO. Comprehensive benefits package including 401K, medical, dental, and vision care starting day one. JCI Employee discount programs (The Loop by Perk Spot). Equal Employment Opportunity Johnson Controls International plc. is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law. For more information about your equal opportunity and non-discrimination rights, visit EEO is the Law. If you are an individual with a disability and require an accommodation during the application process, please let us know. #J-18808-Ljbffr YDU JC Air Cond & Ref Inc.- Dubai